Entry Level Traveling Customer Trainer – Central Region

Austin Community College; Dayton (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 6% matching

Paid vacation and sick days

Job summary

A leading educational institution in Ohio is seeking an Entry Level Traveling Customer Trainer to provide training and support for a software system across various dealerships. The role requires approximately 80% travel and excellent communication skills. Ideal candidates will have a Bachelor's degree and a friendly personality. Comprehensive benefits are offered alongside opportunities for professional growth.

Qualifications

• Must have reliable transportation and a valid driver’s license.
• Internet connection must support video conferencing.
• Fewer than 2 moving violations in the last 3 years.

Responsibilities

• Travel to customer sites for software installation and training.
• Customize the system based on dealership needs.
• Support current customers and conduct follow-ups.

Skills

Outgoing, friendly personality

Strong written and verbal communication skills

Presentation skills

Ability to travel 80% of the time

Education

Bachelor’s degree or equivalent experience

Job description

Entry Level Traveling Customer Trainer - Central Region

The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.

In this position, you will travel approximately 80% of the time. You will travel both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution.

When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow‑ups with recently installed customers from your home office.

Training

Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set‑up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions ‘in action’ by visiting car dealerships that already utilize our solutions on a daily basis.

Requirements

• Bachelor’s degree or equivalent experience
• Outgoing, friendly personality
• Strong written and verbal communication skills
• Ability to travel 80% of the time
• Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Must have reliable home internet with sufficient bandwidth for video conferencing

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Professional development and training
• Promotion from within
• Paid vacation and sick days

About Our Company

Established in 1866, Reynolds and Reynolds offers the Retail Management System – a complete suite of products and services for automotive dealerships. Reynolds solutions are built as one, to work as one, for all areas of the dealership. While headquartered in Dayton, Ohio, Reynolds has offices all over the world, employing more than 4,300 associates. We offer a variety of opportunities: Energizing projects, high‑powered teaming, constant learning, and professional growth.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.