Entry Level Tier 1 Help Desk Specialist (Top Secret Clearance required)

Paradyme Management; Huntsville (AL); On-site; USD 40,000 - 70,000; Full time

Job summary

An innovative government technology leader is seeking Entry-level Tier 1 Help Desk Support Specialists in Huntsville, AL. This role is crucial for supporting a major law enforcement agency, providing essential IT support to approximately 50,000 users involved in national security missions. Candidates will receive training to troubleshoot issues, manage software installations, and assist users effectively. Join a dynamic team committed to service and innovation, where your contributions will play a vital role in supporting critical national security efforts.

Qualifications

• 0-4 years’ experience in help desk or customer service roles.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Provide IT support via multiple channels and document tickets.
• Triage and troubleshoot issues, manage password resets.

Skills

Active Top Secret Clearance

Customer Service Skills

Communication Skills

Ability to Learn New Skills

Interpersonal Skills

Education

Bachelor's Degree

Relevant Certifications

Job description

Description

Paradyme, a CATHEXIS Company, is a rapidly growing government technology leader based in Tysons Corner, VA, committed to service and innovation. We are hiring Entry-level Tier 1 Help Desk Support Specialists in Huntsville, AL, to support a major law enforcement agency. The role involves providing Tier 1 support for PC, server, or mainframe applications and hardware to approximately 50,000 users supporting national security missions.

Responsibilities

Qualified candidates will be trained to:

• Provide IT support via multiple channels
• Document and escalate tickets appropriately
• Triage and troubleshoot issues
• Manage password resets and software installations
• Assist users remotely and provide status updates
• Offer guidance to resolve and prevent issues
• Generate diagnostic summaries and communicate effectively with management

Required Skills

• Active Top Secret Clearance
• Ability to work in a 24/7 environment and onsite in Huntsville, AL
• 0-4 years’ experience in help desk or customer service roles
• Strong communication and interpersonal skills
• Ability to learn new skills and adapt
• Bachelor's Degree, relevant experience, or certifications

Physical Requirements

• Sedentary work with sitting up to 8 hours
• Light lifting and fine motor skills
• Good hearing, speaking, and vision capabilities

EEO Statement

Paradyme is an equal opportunity employer. All qualified applicants will receive consideration without discrimination. Reasonable accommodations are available upon request.