Entry-Level Technical Solutions Engineer

Epic; Paterson (NJ); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Annual raises

Bonuses

Stock grants

Four-week sabbatical

Job summary

Epic is seeking a Technical Solutions Engineer, responsible for diagnosing software issues and managing implementation processes that affect 305 million patients globally. This role requires a Bachelor's degree and a strong history of academic or professional success, along with a willingness to travel occasionally.

The position is based on the campus in Madison, WI, necessitating relocation with financial assistance provided. Epic offers excellent benefits including bonuses and a four-week sabbatical after five years of service.

Qualifications

• Relevant degree or equivalent experience in a related field.
• Strong analytical skills to diagnose and resolve complex issues.
• Willingness to travel occasionally to customer locations.

Responsibilities

• Diagnose problems and identify solutions for customer software.
• Manage implementation processes across various locations and stakeholders.
• Support a large user base of software impacting millions of patients.

Skills

Problem-solving

Software implementation

Customer interaction

Education

Bachelor's degree or greater

Job description

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

Responsibilities

As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Together with customer counterparts, you’ll diagnose problems, identify solutions, and manage implementation across multiple physical locations and stakeholders. You will tackle mission‑critical and complex issues beyond simple “turn it off and on again” fixes.

Qualifications

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)
• COVID‑19 vaccination

Benefits

We offer comprehensive benefits to support your health and well‑being, along with merit‑based compensation that reflects the impact of your work. You will be eligible for annual raises, bonuses, and stock grants, as well as a four‑week sabbatical after five years of service.

As an Equal Opportunity Employer, we are committed to diversity, equity, and inclusion. Please see our full non‑discrimination statement at https://careers.epic.com/EEO.