Entry-Level Technical Solutions Engineer

Epic; Lowell (MA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits

Merit-based compensation

Annual raises and bonuses

Four-week sabbatical after five years

Job summary

Epic is looking for a Technical Solutions Engineer to join their team in Madison, WI. This role involves diagnosing and solving complex software issues that impact over 305 million patients globally. Candidates must have a Bachelor's degree and be willing to travel to customer sites.

The position includes relocation assistance, comprehensive benefits, annual raises, bonuses, and a four-week sabbatical after five years of service.

Epic is dedicated to diversity and inclusion in the workplace.

Qualifications

• Bachelor's degree or higher.
• History of academic excellence or professional success.
• Willing to travel to customer locations.
• Eligible to work in the U.S. without visa sponsorship.
• Relocation to Madison, WI area required.
• COVID-19 vaccination is necessary.

Responsibilities

• Diagnose problems and identify solutions alongside customers.
• Manage implementation across multiple locations and stakeholders.
• Address complex issues beyond simple fixes.

Skills

Problem diagnosis

Implementation management

Customer relations

Travel readiness

Education

Bachelor's degree or greater

Job description

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

Responsibilities

As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Together with customer counterparts, you’ll diagnose problems, identify solutions, and manage implementation across multiple physical locations and stakeholders. You will tackle mission‑critical and complex issues beyond simple “turn it off and on again” fixes.

Qualifications

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)
• COVID‑19 vaccination

Benefits

We offer comprehensive benefits to support your health and well‑being, along with merit‑based compensation that reflects the impact of your work. You will be eligible for annual raises, bonuses, and stock grants, as well as a four‑week sabbatical after five years of service.

As an Equal Opportunity Employer, we are committed to diversity, equity, and inclusion. Please see our full non‑discrimination statement at https://careers.epic.com/EEO.