Entry-Level Technical Solutions Engineer

Epic; Sitka (AK); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive health benefits

Merit-based compensation

Annual raises and bonuses

Stock grants

Four-week sabbatical after five years

Job summary

Epic is seeking a Technical Solutions Engineer who will work on software that impacts 305 million patients worldwide. This role involves diagnosing complex issues, finding solutions, and managing implementations with customers in various locations.

The ideal candidate will have a Bachelor's degree and a history of academic or professional success. You must be willing to travel occasionally and will receive relocation assistance to Madison, WI, where the position is based.

Qualifications

• Bachelor's degree or greater.
• A history of academic excellence or professional success.
• Willingness to travel occasionally to customer locations.
• Eligible to work in the U.S. without visa sponsorship.
• COVID‑19 vaccination required.

Responsibilities

• Diagnose problems and identify solutions for customer software implementations.
• Manage implementation across multiple physical locations and stakeholders.
• Tackle mission‑critical and complex software issues.

Job description

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

Responsibilities

As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Together with customer counterparts, you’ll diagnose problems, identify solutions, and manage implementation across multiple physical locations and stakeholders. You will tackle mission‑critical and complex issues beyond simple “turn it off and on again” fixes.

Qualifications

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)
• COVID‑19 vaccination

Benefits

We offer comprehensive benefits to support your health and well‑being, along with merit‑based compensation that reflects the impact of your work. You will be eligible for annual raises, bonuses, and stock grants, as well as a four‑week sabbatical after five years of service.

As an Equal Opportunity Employer, we are committed to diversity, equity, and inclusion. Please see our full non‑discrimination statement at https://careers.epic.com/EEO.