Entry-Level Technical Solutions Engineer

Epic; City of Rochester (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits supporting health and well-being

Merit-based compensation

Annual raises and bonuses

Stock grants

Four-week sabbatical after five years of service

Job summary

Epic is seeking a Technical Solutions Engineer based in Madison, WI, impacting software for 305 million patients globally. In this role, you'll collaborate with customers to resolve complex technical issues and manage implementations across various locations.

Candidates must have a Bachelor's degree, a history of academic or professional success, and be eligible to work in the U.S. without sponsorship. Benefits include merit-based compensation, annual raises, sabbaticals, and a commitment to diversity and inclusion.

Qualifications

• A history of academic excellence or professional success.
• Willingness to travel occasionally to customer locations.
• Eligible to work in the U.S. without visa sponsorship.
• COVID-19 vaccination required.

Responsibilities

• Diagnose problems and identify solutions in software impacting millions.
• Manage implementation across multiple locations and stakeholders.
• Address complex technical issues effectively.

Education

Bachelor's degree or greater

Job description

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

Responsibilities

As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Together with customer counterparts, you’ll diagnose problems, identify solutions, and manage implementation across multiple physical locations and stakeholders. You will tackle mission‑critical and complex issues beyond simple “turn it off and on again” fixes.

Qualifications

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)
• COVID‑19 vaccination

Benefits

We offer comprehensive benefits to support your health and well‑being, along with merit‑based compensation that reflects the impact of your work. You will be eligible for annual raises, bonuses, and stock grants, as well as a four‑week sabbatical after five years of service.

As an Equal Opportunity Employer, we are committed to diversity, equity, and inclusion. Please see our full non‑discrimination statement at https://careers.epic.com/EEO.