Entry Level Support Specialists

United Wholesale Mortgage; Pontiac (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off (PTO)

Promotion and growth opportunities

Comprehensive health, dental andVision

Weekly paychecks

Free 24/7 gym

Complimentary fruit and drinks

Job summary

United Wholesale Mortgage seeks an Entry Level - Operations Specialist for an on-site role in Pontiac, MI. The position is full-time with a structured training program designed to help you grow within the company while you learn to move loans through the approval process.

You will enter and organize loan information, provide professional phone service to clients and internal teams, and aim to meet daily quality and production goals. Prior office experience is not required.

Qualifications

• High school diploma or equivalent.
• Comfortable using technology and learning new software.
• Strong communication.
• Attention to detail.
• Positive, learning-focused attitude.
• 1+ year of experience in a fast-paced customer service environment (nice-to-have).
• Experience with Microsoft 365 tools (Outlook, Teams, Excel or Word) (nice-to-have).

Responsibilities

• Enter, review and organize loan information and documents within our systems.
• Provide professional phone service to clients and internal teams.
• Meet daily quality and production goals.

Job description

Role: Entry Level - Operations Specialist

LOCATION: On-site in Pontiac, MI

SCHEDULE: Full-time, Monday–Friday, 8-hour shift with a 1-hour lunch break

This entry-level opportunity is perfect for someone ready to turn their customer service skills into a long-term career. No office experience is required. You'll use the skills you already have to help deliver an exceptional client experience while keeping loans moving through the approval process. We'll provide paid training, ongoing support and opportunities to grow every step of the way.

CAREER GROWTH OPPORTUNITIES

• Guaranteed pay increases every 6 months during your first 3 years

• Promotion opportunities available as early as 6 to 9 months based on performance

• Eligibility to explore new roles across the company after 9 months in current position

This position is not eligible for employer-sponsored work authorization, either now or in the future. Applicants must be authorized to work in the United States without employer sponsorship.

WHAT YOU WILL BE DOING

• Enter, review and organize loan information and documents within our systems
• Provide professional phone service to clients and internal teams

• Meet daily quality and production goals

WHAT WE NEED FROM YOU

Must Have Qualifications:

• High school diploma or equivalent

• Comfortable using technology and learning new software

• Strong communication

• Attention to detail

• Positive, learning-focused attitude

Nice to Have Qualifications:

• 1+ year of experience in a fast-paced customer service environment such as retail, hospitality, food service, delivery services or warehouse operations

• Previous experience with Microsoft 365 tools such as Outlook, Teams, Excel or Word

THE PLACE & THE PERKS

United Wholesale Mortgage is firmly committed to excellence and empowers individuals to become the best version of themselves. We provide opportunities to individuals who want to excel within the mortgage industry. We are an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

• Paid time off (PTO)
• Promotion and growth opportunities offered
• Comprehensive health, dental and vision benefits offered
• Weekly paychecks
• Free 24/7 gym
• Complimentary fruit and drinks

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer.