Entry-Level Support Associate

Main Sequence Technology; Willoughby (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading technology firm is looking for an Entry-Level Support Associate to assist with user consultations and customer service for a global client base. This full-time role offers growth opportunities within the support team. Candidates should be friendly with a solid phone demeanor and comfortable with Windows and Mac OS. While this is a remote position, Cleveland-area candidates are preferred.

Qualifications

• Seeking a motivated individual with excellent phone manners.
• Comfortable with computer systems including Windows and Mac OS.
• Willing to learn and manage schedules effectively.

Responsibilities

• Assist with user consultation and training via phone and video.
• Provide customer service support for a global client base.
• Communicate issues to senior support team members.

Skills

Friendly phone demeanor

Comfort with Windows and Mac OS

Ability to manage schedule

Education

Bachelor's Degree

Tools

Google Chrome

Job description

Entry-Level Support Associate

Main Sequence Technology, developers of PCRecruiter, are seeking an entry-level support associate. This role reports to the Training Manager and will be involved in:

• Assisting with user consultation and training calls by phone and video meeting.
• General customer service and support for our global client base.
• Communicating issues to senior support team members.

This is a full-time salaried position with benefits. The team member will be expected to work standard weekday business hours (9-5 Eastern).

The Associate role has growth opportunities and the team member may move up to a full support role, including the mentoring and coaching of other team members.

Required Attributes:

• Friendly and confident phone demeanor.
• Comfort and competence with Windows and Mac OS, Google Chrome
• Willingness and motivation to learn.
• Ability to manage and stick to calendar/schedule, including setting meetings with customers.

Additional Desired Attributes:

• Bachelor's Degree
• Ability to work a flexible schedule when needed

This is a remote role, although Cleveland-area candidates are valued.