Entry-Level Robotics Aftersales Engineer - On Site

VisionNav Robotics USA INC

Louisville (KY)

On-site

USD 42,000 - 60,000

Full time

8 days ago

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Job summary

VisionNav Robotics USA INC seeks an Entry-Level Robotics Aftersales Engineer to support AGV projects at customer sites in Louisville, KY, focusing on deployment, debugging, repair, and on-site troubleshooting. The role requires hands-on problem solving, collaboration with Atlanta lab and customer teams, and willingness to travel for training and site support.

The ideal candidate has a robotics/engineering degree, strong CAD/office skills, and a proactive, responsive approach to field data

Qualifications

Bachelor’s degree or above in robotics or related engineering field.
Able to collaborate effectively with cross-functional teams.
Hands-on, quick learner with a proactive approach.
Familiar with CAD, SolidWorks, Excel, Word, and PowerPoint.
Willing to travel to client locations as needed.
Willing to work at alternate sites during training.

Responsibilities

Provide on-site deployment, debugging, troubleshooting, repair, and maintenance support for AGV projects at customer sites.
Monitor, track, record, and summarize AGV operating status during overseas project implementation, and provide regular updates to the Aftersales Manager.
Diagnose technical issues related to AGV systems, perform timely repairs, and support equipment recovery to ensure stable and reliable operation.
Provide after-sales technical support, including preventive maintenance, issue follow-up, and customer-site service support.
Prepare, maintain, and update project-related documentation, including service records, troubleshooting reports, maintenance logs, and customer support documents.
Assist with project schedule tracking and coordination for overseas projects and communicate with customers regarding technical issues and service needs.
Collect and communicate customer feedback and technical requirements to internal teams to support continuous improvement in product performance, project delivery, and customer service quality.