Entry Level Remote Customer Service Representative (Saskatchewan)

Talentify.io; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic business process outsourcing firm that values its employees and offers a fun, engaging work environment. This role involves managing customer service calls, resolving issues, and promoting new products. With significant opportunities for career advancement and a comprehensive benefits package, including paid time off and medical coverage, you will thrive in a supportive atmosphere. If you have a passion for helping others and enjoy a fast-paced setting, this could be the perfect opportunity for you!

Benefits

Paid Time Off

Cash Bonuses and Prizes

Comprehensive Medical Coverage

Career Advancement Opportunities

Casual Dress Code

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Excellent communication skills and ability to type 20+ words per minute.

Responsibilities

• Handle inbound customer service calls and troubleshoot technical issues.
• Build strong customer relationships and ensure first call resolution.

Skills

Organizational Skills

Written Communication

Oral Communication

Typing Skills

Problem-Solving Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Windows Operating System

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:

1. Paid Time Off and paid holidays to take the time you need
2. Incentives & Rewards with cash bonuses and prizes, including electronics and vacations
3. Comprehensive medical, dental, and vision coverage available after 90 days of employment
4. Significant opportunities for career advancement and internal promotions
5. Fun, engaging work environment with a casual dress code

What to Expect (Job Responsibilities):

1. Handle inbound customer service calls and troubleshoot basic technical issues
2. Build strong relationships with customers while ensuring a best-in-class experience
3. Recognize sales opportunities and apply sales skills to promote new products and services
4. Effectively resolve customer issues and ensure first call resolution
5. Utilize systems and technology for account management tasks

What is Required (Qualifications):

1. Must be 18 years of age or older
2. High school diploma or equivalent
3. Excellent organizational, written, and oral communication skills
4. Ability to type swiftly and accurately (20+ words per minute)
5. Basic knowledge of Microsoft Office Suite and understanding of Windows operating system

How to Stand Out (Preferred Qualifications):

1. Previous experience in customer service or technical support roles
2. Strong problem-solving skills and aptitude for conflict resolution
3. Ability to thrive in a fast-paced environment with changing demands