Entry Level Remote Customer Service Representative (Nova Scotia)

Talentify.io; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player in business process outsourcing is seeking dedicated individuals for a dynamic customer support role. This opportunity offers competitive pay, bonuses, and a supportive work environment that encourages professional growth. As a key member of the team, you will handle inbound customer inquiries, troubleshoot issues, and foster lasting relationships to enhance customer satisfaction. With paid training and opportunities for advancement, this role is perfect for those looking to develop their skills while contributing to a positive team atmosphere. Join us and make a difference in the customer experience!

Benefits

Competitive Pay

Paid Time Off

Health Benefits

Career Advancement Opportunities

Paid Training

Casual Dress Code

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Excellent communication skills and basic Microsoft Office knowledge required.

Responsibilities

• Handle inbound customer calls and resolve support issues.
• Build strong relationships with customers to enhance their experience.

Skills

Organizational Skills

Written Communication

Oral Communication

Troubleshooting

Conflict Resolution

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Windows Operating System

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:

1. Competitive pay with opportunities for bonuses and incentives
2. Paid Time Off and paid holidays to ensure work-life balance
3. Comprehensive health benefits available after 90 days of employment
4. Opportunities for career advancement, including roles in management and training
5. Fun and engaging work environment with a casual dress code
6. Paid training to develop new skills while earning a paycheck

What to Expect (Job Responsibilities):

1. Handle inbound customer calls, resolving support issues and providing technical assistance
2. Build and maintain strong relationships with customers to enhance their experience
3. Utilize company systems and technology for account management and issue resolution
4. Identify sales opportunities and effectively communicate product offerings
5. Escalate any customer dissatisfaction to the managerial team as necessary

What is Required (Qualifications):

1. Must be 18 years of age or older
2. High school diploma or equivalent
3. Excellent organizational, written, and oral communication skills
4. Basic knowledge of Microsoft Office Suite and Windows operating system
5. Ability to evaluate, troubleshoot, and follow up on customer issues

How to Stand Out (Preferred Qualifications):

1. Experience in a customer service or technical support role
2. Strong typing skills (20+ words per minute)
3. Proven ability to thrive in a fast-paced environment
4. Familiarity with conflict resolution and negotiation techniques
5. High level of reliability and strong team orientation