Entry-Level Physical Security Systems Integrator

Kastle Systems; New York (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) plan

Generous paid time off

Tuition and training assistance

BrightHorizons lifestyle assistance

Life and disability insurance

Wellness programs

Job summary

Kastle Systems is seeking a Junior Systems Integration Engineer in New York to support the head engineer and the wider team across integration support and implementation work. You will handle a defined share of tickets and projects while learning how each integration operates end-to-end to deliver reliable outcomes.

Your work helps the Product and Engineering teams receive clear, reproducible cases instead of raw customer reports, and you will contribute to integration guides, troubleshooting

Qualifications

• Bachelor's degree in CS/IT/Engineering or equivalent practical experience.
• 1–3 years in a technical role such as integration, support engineering, QA, solutions, or systems administration.
• Working knowledge of REST APIs and JSON, including HTTP status codes and token-based authentication, and hands-on use of Postman or a similar tool.
• Basic understanding of identity concepts: single sign-on, directory services, and identity providers.
• Working knowledge of SQL and comfort handling CSV and Excel data, with scripting experience (Python or PowerShell).
• A methodical approach to diagnosis: read logs and payloads carefully and separate facts from assumptions.
• Clear written communication, and experience with Jira.

Responsibilities

• Triage and handle integration support tickets; reproduce issues; identify causes; resolve scope within team; route the rest with a complete case.
• Write clear bug cases in Jira: steps to reproduce, expected vs actual behavior, supporting evidence.
• Assist customer/partner implementations: set up SCIM connections, API access, file-based integrations; run test plans and user acceptance tests.
• Validate and reconcile data: import files, match/deduplicate records, normalize formats; ensure source systems align with Kastle.
• Test REST APIs using Postman or scripts; verify authentication, token handling, pagination, event delivery.
• Maintain and update integration guides, runbooks, knowledge base, and post-implementation reports.
• Support SDK adoption: help partners implement Kastle's mobile SDK and keep guidance updated.
• Keep work visible: update tickets, project boards, and contribute to status reports.
• Work in sprint cycle, alternating between new implementations and operations/support.
• Handle customer data responsibly and follow data handling practices.
• Draft customer/partner communications and participate in direct communications as you gain experience.

Skills

REST APIs knowledge

Analytical thinking

Written communication

Education

Bachelor's degree in CS/IT/Engineering

Tools

Postman

SQL

Jira

Python

PowerShell

Excel

Okta / Microsoft Entra SCIM

Job description

Kastle Systems is seeking a Junior Systems Integration Engineer in New York to support the head engineer and the wider team across integration support and implementation work. You will handle a defined share of tickets and projects while learning how each integration operates end-to-end to deliver reliable outcomes.

Your work helps the Product and Engineering teams receive clear, reproducible cases instead of raw customer reports, and you will contribute to integration guides, troubleshooting