Entry Level Outbound Call Center (no sales)

Vertical Screen Inc.; Warminster Township (Bucks County); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401K plan

Flexible spending accounts

Paid time off

Paid holidays

Paid training program

Overtime options

Casual dress code

Flexible work schedules

Transit service

Job summary

Vertical Screen, Inc. is seeking a Verification Researcher to support our background screening process. You will conduct phone-based investigations in a non-sales call center, gathering accurate background information with meticulous attention to detail.

The role offers hybrid work after 6 months (2 days in Warminster, PA office / 3 days remote) with hours 10am-6pm, Monday to Friday, and a starting pay of $16 per hour.

Qualifications

• Experience in a fast-paced call center environment.
• Ability to multitask across multiple tasks and data sources.
• Strong attention to detail and data accuracy.

Responsibilities

• Verify education and employment history.
• Conduct reference interviews and outbound research.
• Use proprietary software to transcribe verified information and notes.
• Meet pre-established production goals.

Skills

Call center experience

multitask

Attention to detail

Verbal communication

Written communication

Computer skills

Microsoft Office

Education

High school diploma

Tools

Proprietary software

Microsoft Office

Job description

About Us

Think background checks are boring? Think again. At Vertical Screen, we’re the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world’s leading applicant screening firms — but we’re not your typical background check company. With our family of companies — Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint — we support some of the biggest names in business, healthcare, education, and government.

We’re proud to be at the cutting edge of the screening industry, building smart technology that delivers fast, accurate results. But what really sets us apart? Our people. We’re a team of kind, collaborative professionals who genuinely care about what we do — and about each other.

Sound like your kind of place? Come join a company where your attention to detail, great communication skills, and friendly attitude can make a real difference — every single day.

Job Description

At Vertical Screen, Inc., we help job applicants move forward in the hiring process by verifying their employment and education history. As a Verification Researcher, you’ll conduct phone-based investigations in a non-sales call center environment, using your attention to detail and communication skills to gather accurate background information.

This position is eligible for hybrid work (2 days in Warminster, PA office / 3 days remote work) after 6 months of active employment, in accordance with the guidelines established for remote work.

The hours are 10am-6pm M-F. This position pays $16/hr.

Responsibilities

• Verify education and employment history as well as conduct reference interviews
• Conduct research via outbound calls, fax, email, internet and online database searches
• Master the proprietary software to accurately transcribe verified information and notes
• Meet pre-established production goals

Required Skills

• Must be able to work in a fast paced, inbound/outbound call center environment
• Ability to multitask
• Strong attention to detail
• Ability to efficiently operate and navigate a computer and internal software
• Excellent verbal and written communication skills
• Must be proficient in Microsoft Office

Education

The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discounts through partnerships & neighborhood business programs

Additional Information

All candidates are subject to a drug test and a background screening.

Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.