Entry Level Manager

Wegmans Food Markets; Warrington Township (Bucks County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid time off (PTO)

Premium pay for overtime/sundays/holid

Health care benefits with high- level

401(k) match

Scholarship program

Wellness program

Job summary

Wegmans Food Markets in Warrington Township, PA, is seeking entry-level leaders to coordinate and troubleshoot daily activities of our customer service team while participating in store management duties and projects. You will develop a team, ensure tools and resources, and act as a liaison across departments in a fast-paced environment.

This role offers exposure to values-based operations, competitive benefits, and opportunities to advance as you learn about the business metrics and day-to-day

Qualifications

• Experience in customer service, preferably in food service, grocery or retail.
• Ability to multitask and handle interruptions in a fast-paced environment.
• Proficiency with computer systems and basic software.

Responsibilities

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for opening and closing the store, with a varied weekly schedule.
• Partner with department management to prioritize and delegate tasks and ensure Front End operations run efficiently, monitoring traffic and managing checkout lanes to reduce wait times.
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
• Provide excellent customer service to customers and employees, championing Wegmans values and standards throughout the store.
• React quickly to operational challenges by coordinating with store leadership to problem solve.
• Participate in and/or lead special projects across the store to enhance company culture.

Skills

Customer service

Multitasking

Computer literacy

Team leadership

Tools

POS systems

Microsoft Office

Job description

We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!

What will I do?

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
• Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
• Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
• Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
• Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture

Required Qualifications

• Customer service experience, preferably in a food service, grocery or retail setting
• Proven ability to multi-task and handle interruptions in a fast-paced environment
• Computer skills

Preferred Qualifications

• Experience leading a team
• Ability to quickly learn and adapt to new situations and subject matters

At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.

Comprehensive benefits*

• Paid time off (PTO) to help you balance your personal and work life
• Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
• Health care benefits that provide a high level of coverage at a low cost to you
• Retirement plan with a 401(k) match
• A generous scholarship program to help employees meet their educational goals
• LiveWell Employee & Family program to support your emotional, work-life and financial wellness

Our employees have put us high on Fortune 100 Best Companies to Work For list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.

• Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.