Entry-Level Mall Security Pro — Customer Focus

Securitas Security Services USA, Inc.; Melrose (MA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

401k with Employer Matching

Paid Time Off

Paid Uniforms

Paid Training

Scholarship Program

EAP

Employee Discounts

Job summary

Securitas USA is seeking a Security Officer for a mall/retail setting in Saugus, MA. You will patrol on foot and in a company vehicle, engaging with employees and customers while monitoring for incidents with strong observation and reporting skills.

The role emphasizes professional customer service, effective communication, and the ability to respond to emergencies following site procedures. This position offers enhanced benefits and opportunities for training and career growth.

Qualifications

• Must be at least 18 years old.
• Reliable means of communication and transportation.
• Legal right to work in the United States.
• Ability to effectively speak, read and write English.
• High school diploma or GED.

Responsibilities

• Provide professional customer service to a client-facing site.
• Heavy foot traffic location – officer engagement and responsiveness with employees / customers.
• Interior Patrols, on foot to inspect building and grounds.
• Exterior Patrols, in company vehicle.
• High level of observation skills.
• Ability to effectively communicate with coworkers, clients, and management.
• Observe, report, and prepare logs/reports on incidents or suspicious activity.
• Respond to emergency situations following procedures established for the site.

Skills

Communication

Observation skills

Customer service

Emergency response

Education

High School Diploma or GED

Job description

Securitas USA is seeking a Security Officer for a mall/retail setting in Saugus, MA. You will patrol on foot and in a company vehicle, engaging with employees and customers while monitoring for incidents with strong observation and reporting skills.

The role emphasizes professional customer service, effective communication, and the ability to respond to emergencies following site procedures. This position offers enhanced benefits and opportunities for training and career growth.