Entry-Level Implementation Specialist Training Dayton, OH

The Reynolds and Reynolds Company; Dayton, Northern (OH, KY); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Health savings account

401(k) matching

Paid vacation

Sick days

Job summary

The Reynolds and Reynolds Company is seeking an Implementation Specialist to guide customers through the launch and adoption of our software solutions. You will coordinate milestones, configure software to fit needs, and deliver user training while ensuring a smooth customer experience.

Roles may include project management, training, or specification setup depending on the assigned team, with a hybrid work schedule based on position eligibility after training.

Qualifications

• High school diploma required.
• Associate or bachelor’s degree preferred.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to quickly learn new software and adapt to changing priorities.
• Experience in customer service, project management, training, or business analysis is a plus.
• Automotive dealership experience is an asset, but not required.

Responsibilities

• Guide customers through successful launch and adoption of software solutions.
• Coordinate project milestones and milestones tracking.
• Configure software to meet customer requirements.
• Deliver user training and ensure a smooth customer experience.
• Role may vary from project management to training or specification setup depending on the team.

Skills

Organization & multitasking

Verbal & written communication

Learning new software

Customer service experience

Education

Associate degree

Bachelor’s degree

Job description

Job Description:

Are you driven to help customers succeed and excel at managing multiple priorities? As an Implementation Specialist, you will play a key role in guiding customers through the successful launch and adoption of our software solutions. Your day-to-day may include coordinating project milestones, configuring software to meet unique customer requirements, and delivering user training—all while ensuring a smooth and positive customer experience. Roles may vary from project management to training or specification setup, depending on your assigned team.

Training:

On the job, classroom training, and online courses. The department has study groups to help with the certification testing.

Requirements:

• High school diploma required
• associate or bachelor’s degree preferred
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Ability to quickly learn new software and adapt to changing priorities
• Experience in customer service, project management, training, or business analysis is a plus
• Automotive dealership experience is an asset, but not required

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation, sick days, and holidays
• Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.

Company perks, including:

• Referral bonuses
• Professional development and training
• Promotion from within
• Associate discounts for cell phones, cars, computers, entertainment, and much more

Facility amenities, including:

• An onsite dining facility offering complimentary breakfast and lunch
• A fitness center
• An onsite medical center
• A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

High school diploma required. associate or bachelor’s degree preferred. Strong organizational and multitasking abilities. Excellent verbal and written communication skills. Ability to quickly learn new software and adapt to changing priorities. Experience in customer service, project management, training, or business analysis is a plus. Automotive dealership experience is an asset, but not required