Entry Level Help Desk - Remote at Get It - Executive Cedar Rapids, IA

Itlearn360; Cedar Rapids (IA); Remote; USD 10,000 - 60,000; Full time

Job summary

A technology support firm is looking for an Entry Level Help Desk representative to provide exceptional customer support. This remote position involves troubleshooting technical issues via phone, chat, and email. Ideal candidates will have strong problem-solving skills and excellent communication abilities. The role offers a flexible schedule and opportunities for bonuses and raises after a successful initial period.

Benefits

100% remote work with equipment provided

Flexible scheduling options

Opportunities for bonuses and raises

Qualifications

• Familiarity with Windows Operating Systems.
• Experience in a call center or customer service role.
• Strong problem-solving skills, particularly with connectivity issues.
• Excellent communication skills and a friendly, professional attitude.

Responsibilities

• Provide prompt and professional technical support through inbound calls, chats, and emails.
• Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
• Engage with customers to help resolve their technical concerns.
• Offer additional solutions, such as up-selling products and services.
• Accurately document and track all support interactions in the system.
• Assist colleagues as needed.

Skills

Familiarity with Windows Operating Systems

Strong problem-solving skills

Excellent communication skills

Experience in a call center or customer service role

Job description

Entry Level Help Desk - Remote job at Get It - Executive. Cedar Rapids, IA. Join a dynamic team providing exceptional customer support in a fast-paced, 24/7 environment. In this role, you'll assist customers via phone, chat, and email, helping them troubleshoot and resolve technical issues while delivering an excellent experience. If you're eager to learn and have a passion for helping others, this entry-level opportunity is the perfect place to start your career in technical support.

Key Responsibilities Provide prompt and professional technical support through inbound calls, chats, and emails.
Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
Engage with customers to help resolve their technical concerns, ensuring a positive and efficient service experience.
Offer additional solutions, such as up-selling products and services, based on customer needs.
Accurately document and track all support interactions in the system.
Assist colleagues as needed, offering backup support for other Technical Support Representatives.
Maintain a flexible schedule to meet customer needs.
Skills & Qualifications Familiarity with Windows Operating Systems.
Experience in a call center or customer service role.
Strong problem-solving skills, particularly with connectivity issues (voice, data, video).
Excellent communication skills and a friendly, professional attitude.
Additional Information 100% remote work with all necessary equipment provided.
Flexible scheduling options available.
Opportunities for bonuses and potential raises after 4 months of successful performance.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour