Entry-Level Diesel Parts Sales Associate

M&D; Saginaw (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

M&D is seeking a Sales Level 1 associate in Michigan to support our aftermarket remanufacturing business. You will learn and improve sales processes, respond to inquiries, process orders, and engage with leads and key account customers to build lasting relationships.

The role emphasizes customer service, data entry, and collaboration with parts technicians. Training will be provided to master engine technology and achieve KPIs in a team-oriented environment.

Qualifications

• High attention to detail and willingness to provide support at all levels to get the job done.
• Excellent communication skills, both verbal and written.
• Proven ability to achieve sales targets.
• 1-3 years of customer service experience.
• Basic understanding of business principles.
• Experience inputting data into computer applications.

Responsibilities

• Respond to website email inquiries
• Answer or direct requests from website chat system
• Answer phone calls and process orders
• Conduct outbound calls to prospective leads and existing Key Account customers
• Qualify customers and sales leads for parts technical staff
• Follow up on sales activity
• Assist with maintenance of the HHP customer and parts databases
• Assist with product development
• Ensure customer service satisfaction and excellent client relationships
• Meet or exceed Key Performance Indicators
• Utilize our databases proficiently to look up parts, including rebuild kits
• Continue training on engine technology
• Attend Sales Skills Training
• Work Saturday shifts in rotation with other upper-level sales staff
• Follow the HHP system and report any problems to management immediately

Skills

Attention to detail

Communication skills

Customer service

Sales targets

Basic computer skills

Job description

M&D is seeking a Sales Level 1 associate in Michigan to support our aftermarket remanufacturing business. You will learn and improve sales processes, respond to inquiries, process orders, and engage with leads and key account customers to build lasting relationships.

The role emphasizes customer service, data entry, and collaboration with parts technicians. Training will be provided to master engine technology and achieve KPIs in a team-oriented environment.