Entry Level Customer Training Specialist – Traveling Customer Service Minneapolis, MN

REYNOLDS & REYNOLDS CO; Minneapolis (MN); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in software solutions is looking for an enthusiastic trainer to facilitate customer transitions to their system. This role includes extensive travel to dealerships, requires strong communication skills, and involves hands-on training and support. The ideal candidate will possess a bachelor's degree and a friendly demeanor, with a commitment to delivering exceptional customer service.

Benefits

Comprehensive health benefits

401(k) with matching contributions

Paid vacation and sick days

Paid holidays

Remote work with company equipment

Professional development and training opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• Ability to travel 80% of the time.
• Strong written and verbal communication skills essential.

Responsibilities

• Travel approximately 80% of the time for software installation and training.
• Customize systems based on dealership needs and train personnel.
• Provide customer support and prepare for future client trips from a home office.

Skills

Communication

Presentation

Customer Support

Outgoing Personality

Education

Bachelor's degree or equivalent experience

Job description

Job Description:

The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.

In this position, you will travel approximately 80% of the time. You will travel both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution.

When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office. Since you will be working from a home office, we will provide you with a company cell phone and laptop.

Training:

Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions ‘in action’ by visiting car dealerships that already utilize our solutions on a daily basis.

Requirements:

• Bachelor's degree or equivalent experience
• Ability to travel 80% of the time
• Outgoing, friendly personality
• Strong written and verbal communication skills
• Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Must have reliable home internet with sufficient bandwidth for video conferencing


Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:- Medical, dental, vision, life insurance, and a health savings account- 401(k) with up to 6% matching- Paid vacation and sick days- Eight paid holidays- Referral bonuses- Working remotely with a company cell phone and laptop- Professional development and training- Promotion from withinReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. Bachelor's degree or equivalent experience. Ability to travel 80% of the time. Outgoing, friendly personality. Strong written and verbal communication skills. Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years. Must have reliable home internet with sufficient bandwidth for video conferencing