Entry Level Customer Success Specialist – Valdosta, GA

Sacred Heart University; Fairfield (CT); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading automotive solutions provider is seeking an Entry Level Customer Success Specialist. You'll provide high-level support to dealerships, ensuring effective use of our software through training and mentorship. Ideal candidates have great customer service skills, a bachelor’s degree, and are self-starters. This role includes a comprehensive benefits package and opportunities for professional development.

Benefits

Comprehensive benefits package

401(k) with up to 6% matching

Company car for business and personal use

Paid vacation and sick days

Qualifications

• Self-starter with good time management skills.
• Strong written and verbal communication skills.
• Ability to build strong customer relationships.

Responsibilities

• Provide high-level customer support to automotive dealerships.
• Ensure customers use software to its full potential.
• Deliver training through classroom instruction and online courses.

Skills

Customer service

Time management

Written communication

Verbal communication

Relationship building

Organizational skills

Education

Bachelor’s Degree or equivalent experience

Job description

Entry Level Customer Success Specialist – Valdosta, GA

We are seeking a Customer Success Specialist to provide high-level customer support to approximately 30-50 automotive dealerships in a defined area. As a consultant, you will ensure our customers use our software to its full potential, providing both on-site and video conference support.

Training: Our intensive training program includes classroom instruction and online courses, where you will receive in-depth product training and automotive industry knowledge. You will also be paired with mentors across the country to apply your knowledge in a real-world setting.

Requirements:

• Bachelor’s Degree or equivalent experience
• Self-starter with good time management skills
• Strong written and verbal communication skills
• Excellent customer service and organizational skills
• Ability to build strong customer relationships
• Valid driver’s license with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Ability to travel up to 50% during training and 40% after training, with reliable home internet for video conferencing

Benefits:

• Comprehensive benefits package including medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company car for business and personal use
• Professional development and training
• Promotion from within
• Paid vacation and sick days

About Our Company:

Reynolds and Reynolds offers a complete suite of products and services for automotive dealerships. We are an equal opportunity employer and promote a healthy lifestyle by providing a non-smoking environment.