Entry Level Customer Success Specialist – Memphis, TN

Reynolds and Reynolds; Amherst (MA); Remote; USD 50,000 - 60,000; Full time

Job summary

A leading automotive services company is seeking an Entry Level Customer Success Specialist to provide exceptional support to automotive dealerships. The role will involve on-site and video conference assistance, with training opportunities in Houston, TX and Dayton, OH. Strong communication skills and a Bachelor’s degree are required. Competitive benefits including medical, dental, and 401(k) matching will be offered.

Benefits

Medical, dental, vision insurance

401(k) with up to 6% matching

Company car for business and personal use

Paid vacation and sick days

Professional development and training

Qualifications

• Self-starter with good time management skills.
• Strong written and verbal communication skills.
• Ability to travel, with overnight stays, up to 50% during training.

Responsibilities

• Provide high level customer support to automotive dealerships.
• Consult and ensure customers are using products effectively.
• Deliver support both on-site and via video conference.

Skills

Strong written and verbal communication skills

Excellent customer service skills

Good time management skills

Ability to build strong customer relationships

Education

Bachelor’s Degree or equivalent experience

Job description

Entry Level Customer Success Specialist – Memphis, TN

Recruitment began on October 6, 2025

and the job listing Expires on October 21, 2025

As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.

TRAINING:

Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in-depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.

REQUIREMENTS:

• Bachelor’s Degree or equivalent experience
• Must be a self-starter with good time management skills
• Strong written and verbal communication skills
• Excellent customer service and organizational skills
• Ability to build strong customer relationships
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 30% of the time.
• Must have reliable home internet with sufficient bandwidth for video conferencing

BENEFITS:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company car for business and personal use
• Professional development and training
• Promotion from within
• Paid vacation and sick days

ABOUT OUR COMPANY:

Established in 1866, Reynolds and Reynolds offers the Retail Management System – a complete suite of products and services for automotive dealerships. Reynolds solutions are built as one, to work as one, for all areas of the dealership. While headquartered in Dayton, Ohio, Reynolds has offices all over the world, employing more than 4,300 associates. We offer a variety of opportunities: Energizing projects, high-powered teaming, constant learning, and professional growth.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.