Entry-Level Customer Service Associate - Growth & Mentorship

Alphabeinsightinc; Boston (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary package

Opportunities for professional growth

Collaborative and innovative work环境

Mentorship and hands-on experience

Exposure to diverse projects and高端客户

Job summary

Alphabeinsightinc is seeking an entry-level Customer Service Representative to be the first point of contact for customers, addressing inquiries and resolving issues. This role emphasizes clear communication, problem-solving, and a customer-first mindset.

You will handle phone, email, and chat, assist with product information, orders, and accounts, document interactions, and collaborate with other teams to ensure satisfaction in a dynamic environment.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Excellent verbal and written communication.
• Strong interpersonal skills focused on customers.
• Calm and professional under pressure.
• Basic computer skills and ability to learn new software.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, order processing, and account management.
• Resolve customer complaints and issues efficiently while maintaining a positive attitude.
• Document all customer interactions accurately in the company database.
• Collaborate with other departments to ensure customer satisfaction and swift resolution of problems.

Skills

Strong communication

Interpersonal skills

Customer service mindset

Stress management

Computer literacy

Education

High school diploma

College degree

Job description

Alphabeinsightinc is seeking an entry-level Customer Service Representative to be the first point of contact for customers, addressing inquiries and resolving issues. This role emphasizes clear communication, problem-solving, and a customer-first mindset.

You will handle phone, email, and chat, assist with product information, orders, and accounts, document interactions, and collaborate with other teams to ensure satisfaction in a dynamic environment.