Entry-Level Customer Experience Specialist — Paid Training

GEM; Virginia Beach (VA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid training

Medical benefits

Dental benefits

Career advancement

Professional development

Team environment

Job summary

GEM is a growing marketing firm seeking a motivated, friendly Customer Service Representative to join our team on-site in Virginia Beach. This entry‑level role offers paid training and development opportunities, with a focus on engaging customers, representing client brands, and delivering positive experiences.

No prior experience is required, and you’ll gain hands-on experience in customer engagement, client representation, and promotional marketing while developing valuable professional skills.

Qualifications

• Strong communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Customer-focused mindset and professional demeanor.
• Ability to work independently and as part of a team.
• Strong problem-solving and relationship-building skills.
• Adaptability in a fast-paced environment.
• Previous customer service experience is a plus but not required.

Responsibilities

• Interact with customers in a professional, friendly, and approachable manner.
• Communicate client products, services, and promotional information.
• Build positive relationships with customers and support customer satisfaction.
• Assist with customer engagement and marketing initiatives.
• Represent client brands professionally during customer interactions and promotional activities.
• Collaborate with team members to achieve team and client objectives.
• Participate in training and ongoing professional development.

Skills

Communication skills

Interpersonal skills

Customer-focused

Team collaboration

Problem solving

Adaptability

Learner mindset

Job description

GEM is a growing marketing firm seeking a motivated, friendly Customer Service Representative to join our team on-site in Virginia Beach. This entry‑level role offers paid training and development opportunities, with a focus on engaging customers, representing client brands, and delivering positive experiences.

No prior experience is required, and you’ll gain hands-on experience in customer engagement, client representation, and promotional marketing while developing valuable professional skills.