Entry-Level Contact Center Representative Full-Time

MCI; Savannah (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Paid Training

Career Growth

Job summary

A leading BPO company in Savannah, GA is hiring an Entry-Level Contact Center Representative. You will handle inbound and outbound customer interactions, resolve issues, and promote additional services. Ideal candidates have strong communication skills and a passion for customer service. This full-time position offers a competitive salary and benefits including paid time off, health insurance, and a fun work environment.

Qualifications

• Must be 18 years or older.
• Ability to type at least 20 words per minute.
• Dependable and punctual with excellent time management.

Responsibilities

• Answer inbound and outbound calls professionally.
• Resolve customer concerns efficiently.
• Engage in solution-based conversations.

Skills

Strong written communication skills

Verbal communication skills

Organizational communication skills

Problem-solving skills

Customer-focused with empathy

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows operating systems

Job description

Overview

Entry-Level Contact Center Representative (Full-Time 09/19/2025)

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We’re hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales projects for a diverse client base. In this role, you’ll handle customer inquiries, resolve issues, and identify opportunities to promote additional products and services. We’re looking for individuals with a friendly, upbeat attitude, a strong work ethic, and a passion for delivering excellent customer experiences. If you’ve worked in customer-facing roles like retail, hospitality, or food service, we’d love to hear from you!

Location: Savannah, GA • Job type: Full-Time • Pay type: Hourly + Bonus • Application details: No Resume Required, Entry-Level

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

What does someone in this role actually do?

In this role, you handle inbound and outbound calls, supporting customer service, technical support, and customer sales interactions. You will interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. You should be a confident, fully engaged team player with a positive and enthusiastic outlook.

Responsibilities

• Answer inbound and outbound calls in a professional and courteous manner
• Resolve customer concerns efficiently, aiming for first-call resolution
• Research internal systems to locate missing information and collaborate with other departments as needed
• Accurately document customer interactions and process claims
• Engage in solution-based conversations to recommend the best options
• Follow scripts, policies, and procedures while using training resources to provide accurate information
• Maintain confidentiality and handle sensitive information appropriately
• Escalate complex issues to the appropriate personnel when necessary
• Attend training sessions and team meetings to stay current on updates and best practices
• Adhere to attendance and scheduling requirements

Candidate Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Strong written, verbal, and organizational communication skills
• Ability to type at least 20 words per minute
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with Windows operating systems
• Dependable and punctual with excellent time management
• Strong problem-solving and conflict resolution skills
• Customer-focused with empathy, patience, and professionalism
• Able to multitask, self-manage, and stay focused
• Team-oriented with a collaborative mindset
• Comfortable working in a fast-paced, dynamic environment
• Excellent interpersonal skills and the ability to build rapport with customers and colleagues

Conditions of Employment

• All MCI Locations — Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position — Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation & Benefits

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What you can expect from MCI:

• Paid Time Off: Earn PTO and paid holidays
• Incentives & Rewards: Contests with cash bonuses and prizes
• Health Benefits: Comprehensive medical, dental, and vision coverage after 60 days for full-time; MEC medical plans after 30 days for all employees (varies by location)
• Retirement Savings: Retirement programs where available
• Disability Insurance: Short-term disability coverage
• Life Insurance: Life insurance options
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: Focus on internal promotions and advancement opportunities
• Paid Training: Learn new skills while earning a paycheck
• Casual Dress Code and a fun, engaging work environment

Physical Requirements

This job operates in a professional office environment and is largely sedentary. The employee will sit/stand for long periods while using a computer and headset. May occasionally move about the office to accomplish tasks; may lift up to 40 pounds as needed.

Diversity and Equality

At MCI and its affiliates, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment are based on merit and qualifications, with a work environment free from discrimination. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements. We do not discriminate on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, or any other characteristic protected by law. MCI adheres to all applicable laws and provides reasonable accommodations where required.

About MCI (parent Company): MCI helps customers take on CX and DX challenges, offering industry-leading solutions across BPO, IT Services, and related fields. MCI employs 10,000+ individuals with 150+ client partners across multiple brands and locations.

The above job description is an overview and not all-inclusive. This description may be revised and is not a contract of employment.