Customer Service Representative (FULL-TIME)

MCI; Garden City (GA); On-site; USD 34,000 - 42,000; Full time

Job summary

MCI is seeking Customer Service Representatives in Savannah, GA to provide inbound support, handle technical questions, and manage accounts. This role emphasizes customer satisfaction, accuracy, and collaboration in a fast-paced environment.

Join a growth-oriented team with comprehensive training, coaching, and clear career advancement opportunities. Must be 18+, with a high school diploma and basic computer skills; on-site position with potential remote options depending on client needs.

Qualifications

• Must have strong communication and interpersonal skills.
• High school diploma or equivalent required.
• Basic computer and data entry skills expected.
• Typing speed of at least 20 words per minute.

Responsibilities

• Answer inbound customer inquiries professionally and courteously.
• Resolve customer concerns through effective problem-solving.
• Troubleshoot basic technical and account-related issues.
• Process customer requests and maintain accurate account records.
• Utilize company systems to document customer interactions.
• Follow client procedures, compliance requirements, and quality standards.
• Escalate complex customer concerns when necessary.
• Achieve customer satisfaction, quality, and productivity goals.
• Participate in ongoing training and development.
• Maintain regular attendance and schedule adherence.

Skills

Excellent communication and interpeson

Data entry

Typing 20 wpm

Microsoft Office Suite

Customer service & problem-solving

Independent & collaborative

Attendance reliability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Position Overview

Savannah, GA

MCI is one of the fastest‑growing tech‑enabled business services companies in the United States, offering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across multiple industries. Our contact centers support both on‑site and remote agents, utilizing advanced technologies to enhance customer journeys, drive scalability, and reduce costs. We are committed to fostering an environment where professionals can build meaningful careers, access continuous learning, and contribute to our global expansion.

We are looking for enthusiastic Customer Service Representatives to provide exceptional support for inbound customer service, technical support, and account management programs. In this role, you will assist customers by answering questions, resolving issues, troubleshooting basic technical concerns, and ensuring every interaction results in a positive experience. This is an excellent opportunity for individuals who enjoy helping others, solving problems, and working in a fast‑paced, team‑oriented environment. We offer comprehensive training, ongoing coaching, and excellent career advancement opportunities.

Key Responsibilities

• Answer inbound customer inquiries professionally and courteously.
• Resolve customer concerns through effective problem‑solving.
• Troubleshoot basic technical and account‑related issues.
• Process customer requests and maintain accurate account records.
• Utilize company systems to document customer interactions.
• Follow client procedures, compliance requirements, and quality standards.
• Escalate complex customer concerns when necessary.
• Achieve customer satisfaction, quality, and productivity goals.
• Participate in ongoing training and development.
• Maintain regular attendance and schedule adherence.

Candidate Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Basic computer and data entry skills.
• Ability to type at least 20 words per minute.
• Familiarity with Microsoft Office Suite.
• Strong customer service and problem‑solving abilities.
• Ability to work independently and collaboratively.
• Reliable with excellent attendance.

Preferred Qualifications

• One year of customer service, retail, hospitality, administrative, or contact centre experience.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer, telephone headset, and related office equipment. The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. The policy applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe that diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI’s policy is to provide reasonable accommodation to qualified employees with a protected disability to the extent required by applicable laws, regulations, and ordinances where an employee works.