Entry-Level Contact Center Representative (Full-Time)

MCI

Las Cruces (NM)

In loco

USD 30.000 - 38.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

MCI in Las Cruces, NM is hiring entry-level Contact Center Representatives to support customer service and sales projects for a diverse client base. You will handle inquiries, resolve issues, and identify opportunities to promote additional products and services.

We’re looking for friendly, upbeat individuals with a strong work ethic who enjoy delivering excellent customer experiences. If you’ve worked in customer-facing roles such as retail or hospitality, we’d love to hear from you!

Competenze

18+ years old
High school diploma or equivalent
Strong written, verbal, and organizational communication skills
Typing at least 20 words per minute
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Familiarity with Windows operating systems
Dependable and punctual with excellent time management
Strong problem-solving and conflict resolution skills
Customer-focused with empathy, patience, and professionalism
Able to multitask, self-manage, and stay focused
Team-oriented with a collaborative mindset
Comfortable working in a fast-paced, dynamic environment
Excellent interpersonal skills and ability to build rapport with customers and colleagues

Mansioni

Handle inbound and outbound calls for customer service, technical support, and sales interactions
Interact with hundreds of customers weekly across the country to resolve issues and promote products
Be a confident, fully engaged team player with a positive outlook
Answer inbound and outbound calls in a professional manner
Resolve customer concerns, aiming for first-call resolution
Research internal systems to locate missing information and collaborate with other departments
Document customer interactions and process claims
Engage in solution-based conversations to recommend options
Follow scripts and policies while using training resources
Maintain confidentiality and handle sensitive information
Escalate complex issues when necessary
Attend training sessions and team meetings to stay current on updates
Adhere to attendance and scheduling requirements

Conoscenze

Communication skills

Typing speed

MS Office

Windows familiarity

Time management

Teamwork

Customer-focused

Multitasking

Interpersonal skills

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

LOCATION

Las Cruces, NM

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We’re hiringentry-level Contact Center Representativesto support a variety of inbound and outbound customer service and sales projects for a diverse client base. In this role, you’ll handle customer inquiries, resolve issues, and identify opportunities to promote additional products and services.

We’re looking for individuals with a friendly, upbeat attitude, a strong work ethic, and a passion for delivering excellent customer experiences. If you’ve worked in customer-facing roles like retail, hospitality, or food service, we’d love to hear from you!

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POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

Answer inbound and outbound calls in a professional and courteous manner
Resolve customer concerns efficiently, aiming for first-call resolution
Research internal systems to locate missing information and collaborate with other departments as needed
Accurately document customer interactions and process claims
Engage in solution-based conversations to recommend the best options
Follow scripts, policies, and procedures while using training resources to provide accurate information
Maintain confidentiality and handle sensitive information appropriately
Escalate complex issues to the appropriate personnel when necessary
Attend training sessions and team meetings to stay current on updates and best practices
Adhere to attendance and scheduling requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Must be 18 years or older
High school diploma or equivalent
Strong written, verbal, and organizational communication skills
Ability to type at least 20 words per minute
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Familiarity with Windows operating systems
Dependable and punctual with excellent time management
Strong problem-solving and conflict resolution skills
Customer-focused with empathy, patience, and professionalism
Able to multitask, self-manage, and stay focused
Team-oriented with a collaborative mindset
Comfortable working in a fast-paced, dynamic environment
Excellent interpersonal skills and the ability to build rapport with customers and colleagues

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua,EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW

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POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

Answer inbound and outbound calls in a professional and courteous manner
Resolve customer concerns efficiently, aiming for first-call resolution
Research internal systems to locate missing information and collaborate with other departments as needed
Accurately document customer interactions and process claims
Engage in solution-based conversations to recommend the best options
Follow scripts, policies, and procedures while using training resources to provide accurate information
Maintain confidentiality and handle sensitive information appropriately
Escalate complex issues to the appropriate personnel when necessary
Attend training sessions and team meetings to stay current on updates and best practices
Adhere to attendance and scheduling requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Must be 18 years or older
High school diploma or equivalent
Strong written, verbal, and organizational communication skills
Ability to type at least 20 words per minute
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Familiarity with Windows operating systems
Dependable and punctual with excellent time management
Strong problem‑solving and conflict resolution skills
Customer‑focused with empathy, patience, and professionalism
Able to multitask, self‑manage, and stay focused
Team‑oriented with a collaborative mindset
Comfortable working in a fast‑paced, dynamic environment
Excellent interpersonal skills and the ability to build rapport with customers and colleagues

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion,benefits, social and recreational programs, anddiscipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will

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