Entry Level Bank Teller

Kinsley Power Systems; Laguna Niguel (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a customer service role. This position involves efficiently handling member account transactions, promoting various financial products, and ensuring high-quality service standards. The ideal candidate will have a strong background in customer service, effective communication skills, and a willingness to learn about financial products. If you're looking to make a meaningful impact and grow within a supportive environment, this opportunity offers a chance to thrive while assisting members with their financial needs.

Qualifications

• 1 year of customer service experience required.
• Must possess effective communication and human relations skills.

Responsibilities

• Process member account transactions like deposits and withdrawals.
• Identify and offer products to meet members' financial needs.
• Maintain quality service standards and meet performance goals.

Skills

Customer Service

Cash Handling

Communication Skills

Human Relations

Education

High School Diploma or Equivalent

Job description

Position Summary:

Responsible for transacting business efficiently and accurately on member accounts. Participates in the promotion of the Credit Union products and services to existing and potential members. Maintain quality service standards set by the organization.

Essential Duties and Responsibilities

1. Process routine member account transactions including: deposits, withdrawals, loan payments, transfers, wires, Cashier Check purchases, loan and VISA advances, lobby drop and closing accounts.
2. Balance cash drawer daily, process direct deposit forms, process daily mail, provide dual control to balance the cash vault.
3. Identify and offer products and services to members to meet their financial needs and/or refer the member to an appropriate representative or partner. Participate in campaigns, contests, member outreach efforts, meetings and one on ones with management. Meet established performance goals as assigned.
4. Accurately record and track all member interactions, referrals and sales, following policy and procedure and maintaining integrity in all actions.
5. Answer basic member inquiries pertaining to their account.
6. Conduct routine research on member accounts as necessary or requested.
7. Assist members by accepting and/or completing applicable forms.
8. Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.

Other Duties & Responsibilities

1. May be required to work weekends and/or extended hours, to include offsite events.
2. Perform other duties as assigned.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Minimum Qualifications (Education, Experience, Skills)

1. High school diploma or equivalent.
2. 1 year of customer service experience.
3. Willingness to train and to learn how to identify members’ needs to effectively offer or refer credit union products and services.
4. Cash handling experience preferred.
5. Must possess effective human relations and communication skills.
6. Professional appearance and demeanor.