Entry-Level Airport Wheelchair Agent - Passenger Support

ABM Industries; Cleveland (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

ABM Industries in Cleveland, Ohio is seeking an Airline Passenger Assistant (Wheelchair Agent) to support passengers needing wheelchair assistance at Hopkins Airport. The role emphasizes friendly, safety-first service and close teamwork with flight crews and ground staff.

The position pays $13.00 per hour with weekly pay. No prior experience is required and on-the-job training is provided. Multiple shifts are available to accommodate operations and traveler schedules.

Qualifications

• Must be 18 years of age or older.
• No high school diploma, GED or college degree required.
• No experience required and on the job training provided.
• One (1) year of customer service experience preferred.

Responsibilities

• Follow safety precautions at all times while transporting passengers.
• Positive interpersonal interaction with passengers.
• Comply with all client and/or site security requirements and processes.
• Safely transport passengers in wheelchairs from their retrieval point to their destination within the client site or grounds.
• Assist passengers with baggage retrieval and transport, if necessary.
• Coordinate assignments with dispatchers and gate Agents, if necessary.
• Complete thorough Incident Reports.

Skills

Customer service

Interpersonal skills

Safety awareness

Job description

ABM Industries in Cleveland, Ohio is seeking an Airline Passenger Assistant (Wheelchair Agent) to support passengers needing wheelchair assistance at Hopkins Airport. The role emphasizes friendly, safety-first service and close teamwork with flight crews and ground staff.

The position pays $13.00 per hour with weekly pay. No prior experience is required and on-the-job training is provided. Multiple shifts are available to accommodate operations and traveler schedules.