Entry-level Account Manager

SupportFinity™; Los Angeles (CA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Unlimited Vacation Days

401(k) plan

Referral Bonus Program

Pet-friendly offices

Job summary

SupportFinity™ is seeking an entry-level Account Delivery Manager in Los Angeles. This role involves working with a cross-functional team to ensure seamless delivery of inventory purchased by clients. The position follows a hybrid schedule with four days in the office.

Candidates should have exposure to sales and event planning, as well as experience with analytics. The role offers competitive compensation, medical insurance, and unlimited vacation days, fostering a collaborative workplace culture.

Qualifications

• Exposure to a sales environment (in school or work).
• Exposure to an event planning environment.
• Some experience with analytics and/or inventory.

Responsibilities

• Ensure inventory purchased by clients is delivered seamlessly.
• Act as primary point of contact for clients.
• Monitor and care for all post-sale client deliverables.
• Own client preparation and sponsor experience for events.
• Provide client feedback to improve performance.

Skills

Exposure to a sales environment

Exposure to an event planning environment

Experience with analytics

Job description

Bisnow is the leading B2B media platform powering the commercial real estate industry. We connect CRE professionals through award‑winning news, high‑impact events, marketing solutions, recruiting services, and sales enablement tools that drive real business results.

Internally, this role is titled Account Delivery Manager. It is an entry‑level position on the Client Success team with a clear path to grow into a Client Success Manager role. The position reports to the VP and Director of Product & Operations and is based in the Los Angeles area. It follows a hybrid schedule: four days in‑office at 1875 Century Park E, Los Angeles, CA 90067, with travel expectations averaging 2–3 days per month to various West Coast cities.

Key Responsibilities

• Work with a positive, cross‑functional team to ensure each piece of inventory that a client purchases is delivered seamlessly.
• Execute each sale flawlessly to meet and often exceed client expectations.
• Act as the primary point of contact for all event sponsorship clients, coordinating with Sales Executives and Client Success Managers.
• Monitor and care for all post‑sale client deliverables: acquire necessary digital/event page collateral such as photos, bios, logos, ad creatives, etc.
• Own client preparation and sponsor experience leading up to each event: confirm sponsor attendee list, provide event setup instructions, gather shipping details, and more.
• Own client preparation for each ad/content campaign: manage run dates, deadlines, and ad specifications.
• Communicate client needs with the ad delivery team, event coordination team, sales team, production team, and accounting.
• Follow up after events or digital ad placements to ensure an excellent experience.
• Analyze event feedback and ensure follow‑up on each topic.
• Continuously innovate our digital and event series, bringing fresh ideas to improve attendee‑ and client experience.
• Provide client feedback to internal departments to improve Bisnow performance.
• Build lasting relationships with all clients that ultimately lead to continued account growth.

What are we looking for?

• Exposure to a sales environment (in school or work).
• Exposure to an event planning environment.
• Some experience with analytics and/or inventory.

What's in it for you?

• Competitive compensation structure.
• Medical, Dental, and Vision Insurance – effective the first of the month following your start date.
• Short‑ and Long‑Term Disability Insurance, including maternity and paternity leaves.
• 401(k) plan.
• Flexible Spending Account.
• Health Savings Account.
• Dependent Care Account.
• Unlimited Vacation Days.
• 7 days paid sick leave.
• 9 paid holidays.
• Referral Bonus Program.
• Pet‑friendly offices.
• A collaborative, inclusive, and respectful workplace culture.

Bisnow will not offer sponsorship for employment status (including, but not limited to, H1‑B visa status and other employment‑based non‑immigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full‑time basis and must not require Bisnow's sponsorship to continue to work legally in the United States.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.