Entertainment Regional Program Manager

Downtown Boulder Partnership; United States; Hybrid; USD 99,000 - 120,000; Full time

Job summary

BCD Travel’s Entertainment division seeks a Regional Program Manager to lead regional coordination, grow client portfolios, and deliver strategic business plans for media and entertainment clients in Australia. This role emphasizes strong client relationships, cross-functional collaboration, and revenue growth through up-selling and cross-selling.

You will work with a global team to manage SLAs, KPIs, and technology-enabled processes while maintaining executive-level communications and reports.

Qualifications

• Experience in travel management with clients in entertainment.
• Ability to develop and maintain strong client relationships.
• Extensive knowledge of business travel management and operations.
• Proficient with travel industry technology and processes.
• Proven ability to grow customer portfolios and relationships.
• Knowledge of creating business plans and managing strategies.
• Experience leading cross-functional teams.
• Strong presentation, written and verbal communication skills.

Responsibilities

• Oversee the regional coordination of communications across the region.
• Deliver client business plans to ensure retention and growth.
• Manage new business implementations, working with the implementation team.
• Measure and report SLAs and KPIs regionally and develop deliberate business plans.
• Drive profitability by increasing revenues through up-selling and cross-selling.
• Identify and assist in the selection of technology tools and processes.
• Establish and maintain relationships with key customer decision-makers.
• Perform client business reviews and deliver regular financial reporting to stakeholders.

Skills

Travel management experience

Client relationships

Business travel knowledge

Travel tech skills

Customer portfolio growth

Business planning

Cross-functional leadership

Presentation skills

Communication skills

Job description

Regional Program Manager (Remote/Hybrid)

Full time, Australia

If you are located in the Sydney area, this will be a hybrid role.

We are very excited to be growing our team and require an experienced Program Manager to join our Media & Entertainment division in Australia. This is a fast-paced and existing role and would suit someone who has a passion for entertainment travel, as our clients are major players in the Music, Advertising, TV and Film industries.

As a Entertainment Regional Program Manager, you will

• Oversee the regional coordination of all communication across the region, both BCD Travel and the client’s global initiatives
• Deliver strong and effective client business plans to ensure retention and growth of clients
• Manage new business implementations, working closely with the implementation team to ensure client expectations are met
• Help measure and report Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) on a regional level and develop deliberate business plans
• Drive profitability of the contract on a regional basis by increasing revenues through up-selling and cross-selling to meet client’s strategic needs
• Identify and assist in the selection of technology tools and processes to produce desired results
• Establish and maintain relationships with key customer decision-makers in the region
• Perform client business reviews and deliver regular financial reporting to all stakeholders

About you

• Prior travel management company or related business travel account management experience desired
• Ability to develop and maintain strong client relationships
• Thorough knowledge of business travel account management and operations
• Adept with travel industry technology and processes
• Demonstrated ability to successfully build, maintain, and grow customer portfolios and client relationships
• Knowledge of creating business plans and managing business/client strategies
• Previous experience in managing cross-functional work teams
• Effective presentation skills in terms of development and delivery
• Excellent written and verbal communication skills.

About BCD Media & Entertainment

We are the Media & Entertainment division of BCD Travel, one of the world’s largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. We handle anything from managing travel for TV & Film productions, making sure that the artists and their entourage arrive on the red carpet on time, to transporting a football team internationally to a cup final at a moment’s notice!

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

We’re dedicated to building a diverse, inclusive and authentic workplace.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].