Entertainment Manager

Bordertown / Indigo Sky Casinos; Wyandotte (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

Bordertown / Indigo Sky Casinos in Wyandotte, OK is seeking an Entertainment Manager to develop and manage the casino's entertainment calendar, book bands and entertainers, and coordinate with Marketing, Security, F&B and Hotel for events.

The role requires at least three years of event experience, strong negotiation and vendor-management skills, and the ability to lead a team while working nights, weekends, and holidays in a fast-paced casino environment.

Qualifications

• GED or High School Diploma required; marketing degree preferred.
• Minimum of three years' event experience including entertainers bookings.
• Ability to obtain/maintain tribal gaming license.

Responsibilities

• Develops and manages the overall entertainment calendar.
• Selects acts and negotiates fees, contracts, and riders.
• Manage budgets and post-event analyses.
• Coordinate with departments to execute large events.
• Lead a team and ensure guest experience.

Skills

Oral communication

Customer service

Problem solving

Learning agility

Education

GED or High School Diploma

Marketing Degree (preferred)

Tools

Microsoft Office

Job description

Job Details: Job Location: Indigo Sky Casino - Wyandotte, OK 74370, Position Type: Full Time, Education Level: High School, Travel Percentage: None, Job Shift: Any, Job Category: Other

ESSENTIAL FUNCTIONS

• Develops and manages the overall entertainment calendar.
• Determine and approve performance date, times, locations, and entertainment mix.
• Source and evaluate new bands, entertainers, DJ’s, specialty acts, and other entertainment opportunities.
• Negotiate fees, contracts, riders, etc. that are associate with bands and entertainment.
• Ensure entertainment stays within approved monthly and annual budget.
• Create and complete pre-forma and post forma for all entertainment events.
• Analyze weekly and quarterly acts by using headcounts, F&B impacts, expenses, feedback, etc.
• Make recommendations on which acts should be renewed, changed or discontinued.
• Approve setups and all production needs prior to the events.
• Manage purchasing for all supplies, equipment, décor and operational needs.
• Maintain vendor and entertainment relationship.
• Work with Marketing to develop entertainment campaigns, events and promotional strategies.
• Coordinate with Security, IT, F&B, Facilities, Gaming, Hotel and other departments for weekly and larger events.
• Coach, train, schedule, and develop department team members, including department and casino SOP’s and P&P’s and hold accountable for event execution, reporting, content and guest experience.
• Maintains constant awareness of services, promotions, and events offered to inform guests.
• Exhibits superb team leadership/development and collaborating ability while working with all departments.
• Maintain communication with the Director, providing timely updates on department operations, upcoming events, performance, budgets, contracts, challenges and any departmental needs requiring awareness, support and approval
• Provide recommendations and solutions when presenting departmental needs or concerns to the Director.
• Perform additional duties as assigned by management, including assisting with casino promotions, special events, property initiatives and other operational needs to support the overall success of the casino and guest experience.
• Manage all department payroll and disciplinary. Attend all required meetings.

JOB PREREQUISITES

• Above average oral communication skills
• Excellent customer service
• Problem solving capability
• High capacity for learning

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

Qualifications

EDUCATION

GED or High School Diploma. Marketing Degree is preferred

EXPERIENCE

Minimum of three-year event experience to include booking of entertainers. Microsoft office applications, excellent customer service skills, and negotiation abilities.

LICENSES OR CERTIFICATIONS

Be able to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license.

PHYSICAL REQUIREMENTS

Ability to maneuver in the casino and routinely lift up 25 pounds and occasionally as much as 60 pounds. Must be able to stand or walk for a minimum of 8 hours and maneuver in or outside the casino. Visual acuity to observe and react to handle internal and external customer complaints or questions. Ability to work in a fast-paced environment. Must be able to bend, kneel, twist and stretch/reach above head. Have good dexterity in fingers

WORK ENVIRONMENT

We maintain an alcohol/drug-free workplace. Work in casino operations containing second hand smoke with high noise level and bright lights. Must be able and willing to work nights, weekends and holidays as needed.