Entertainment Manager

Grand Sierra Resort; Reno (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Grand Sierra Resort in Reno, NV seeks an experienced nightlife/entertainment manager to oversee daily operations across Crystal Lounge, The Pool, Fat Tuesday, and other venues. You will lead entertainment activities, manage schedules, and ensure exceptional guest service.

Ideal candidates will have 2-3 years of nightlife management experience, strong team leadership, cost-control focus, and the ability to handle high-pressure environments while maintaining confidentiality and professional

Qualifications

• Must have strong time management and organizational skills.
• Proficient with Microsoft Office Suite.
• Strong interpersonal skills with ability to work autonomously and as part of a team.

Responsibilities

• Oversee the day-to-day operations of multiple venues including Crystal Lounge, The Pool, Fat Tuesday, etc.
• Oversee all aspects of entertainment operations.
• Review schedules for appropriate coverage during events, holidays, or low-volume periods.
• Monitor labor and equipment costs; review payroll and compare to forecast.

Skills

Time management

Organizational skills

Interpersonal skills

Microsoft Office

Autonomy

Decision making

Education

2-3 years' entertainment or nightlife management experience

Job description

Essential Duties And Responsibilities

• Responsible for the day-to-day operations of multiple venues including Crystal Lounge, The Pool, Fat Tuesday, etc.
• Oversee all aspects of entertainment operations.
• Review weekly/daily schedules for appropriate coverage pertaining to special events, holidays, or low business volume expectations.
• Continuously monitor and work at controlling labor and equipment costs. Review daily/weekly payroll and compare to forecast.
• Strong knowledge of audience interaction and crowd control.
• Defuse negative situations and deal with guests and team members in a tactful and respectful manner.
• Interview, hire, coach and train team members to ensure company guidelines are followed and guests are receiving the best service possible.
• Review all disciplinary action in the form of written or verbal counseling before being issued to team member(s).
• Maintain and organize all storage of service equipment.
• Create purchase order for service equipment as needed.
• Assist with regular pre-shifts.
• Ensure private events are properly executed.
• Control cash and other receipts in accordance with policies and procedures.
• Maintain a professional work environment with management and staff.
• Participate in meetings and training as required.
• Maintain complete confidentiality of all company information.
• Any other duties as assigned within the scope of this position.

Essential Duties And Responsibilities

• Responsible for the day-to-day operations of multiple venues including Crystal Lounge, The Pool, Fat Tuesday, etc.
• Oversee all aspects of entertainment operations.
• Review weekly/daily schedules for appropriate coverage pertaining to special events, holidays, or low business volume expectations.
• Continuously monitor and work at controlling labor and equipment costs. Review daily/weekly payroll and compare to forecast.
• Strong knowledge of audience interaction and crowd control.
• Defuse negative situations and deal with guests and team members in a tactful and respectful manner.
• Interview, hire, coach and train team members to ensure company guidelines are followed and guests are receiving the best service possible.
• Review all disciplinary action in the form of written or verbal counseling before being issued to team member(s).
• Maintain and organize all storage of service equipment.
• Create purchase order for service equipment as needed.
• Assist with regular pre-shifts.
• Ensure private events are properly executed.
• Control cash and other receipts in accordance with policies and procedures.
• Maintain a professional work environment with management and staff.
• Participate in meetings and training as required.
• Maintain complete confidentiality of all company information.
• Any other duties as assigned within the scope of this position.

Knowledge/Skills/Abilities

• Time management and organization skills.
• Proficient in Microsoft Office Suite.
• Strong interpersonal skills and the ability to work autonomously and as a member of a team.
• Work with interruptions and perform multiple tasks while remaining collected in high pressure situations.
• Ability of complex reading, writing, math, and task completion skills is required.
• Must have the following skills: clerical, compiling, coordination, analyzing, supervising, instructing, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 21 years of age.

EDUCATION And/or EXPERIENCE

• Minimum 2-3 years' entertainment or nightlife management experience is required or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES

• Must be able to maintain appropriate Gaming License & Alcohol Awareness card.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly standing, walking, reaching overhead, bending over, and occasionally crouching and kneeling during the duration of their shift.
• Must be able to push/pull 50lbs or less frequently and 100lbs or less occasionally.
• The team member will constantly have repetitive use of both feet. Team member will constantly have repetitive use of their dominant hand, occasional use of their non-dominant hand, and constant light grasping motions. Team member will have occasional use of firm/strong grasping motion. Finger dexterity of both hands will be frequently required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed indoors and outdoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts in possible confined areas around computer equipment, mechanical equipment, and other electrical devices.
• Team Member may be around flame/heat generated devices.
• The noise level in the work environment is usually moderate to loud.
• Team Member may be exposed to extreme heat/cold, vibrations, slippery surfaces, high places, moving objects, fumes/odor and/or secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.