Entertainment Account Services Manager

East West Bank; Pasadena (CA); On-site; USD 70,000 - 120,000; Full time

Job summary

East West Bank seeks an Entertainment Client Services Manager in California to support bankers in the Entertainment Department and drive sales, service, and operations. The role may be based at the Pasadena HQ or Beverly Hills, with responsibilities spanning procedures, cross‑department coordination, and client relationship management.

The ideal candidate has 8+ years of account management experience, a Bachelor’s degree or equivalent, excellent communication, and may have Mandarin proficiency.

Qualifications

• Minimum of 8+ years previous account management experience.
• Bachelor's Degree or equivalent preferred.
• Professional working proficiency in Mandarin is a plus.
• Excellent communication skills (verbal, non-verbal, as well as written).
• Ability to work independently, as well as with a team.
• Ability to work a flexible schedule and use proper communication tools to support cross border clients.
• Ability to build effective relationships with customers, staff and members of the community.
• Strong problem solving and decision-making.

Responsibilities

• Provide support to bankers within the Entertainment Department to achieve sales and service excellence.
• Lead and reinforce East West Bank's Vision, Mission and Values through actions.
• Assist with KYC/BSA requirements and client information gathering.
• Coordinate across internal departments to ensure policy alignment and regulatory compliance.
• Monitor team productivity, quality control, and timely execution of tasks.
• Train and supervise associates performing the above tasks.

Skills

Account management

Communication skills

Customer service

Teamwork

Problem solving

Education

Bachelor's Degree or equivalent

Job description

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further

East West Bank is currently seeking an Entertainment Client Services Manager who will be responsible for supporting the bankers within the Entertainment Department to achieve sales, service, and operational excellence. The colleague will also be responsible for reinforcing East West Bank\'s Vision, Mission, and Values through words and action.

This role can be based at our HQ office in Pasadena or Beverly Hills,

• CA Perform operational tasks alongside associates while providing leadership and oversi
• ght.Develop and maintain standard operating procedures and training materi
• als.Collaborate with internal departments (e.g., GTP, Operations, Compliance, Risk) to ensure alignment with company policies and regulatory requireme
• nts.Monitor team productivity and accuracy and implement corrective actions when nee
• ded.Lead initiatives to improve efficiency and customer experie

nce. Deposit Account Ser

• vicesWork with clients to gather account opening information and then open acc
• ountsCommunicate with clients directly about their various account needs / inquiries and provide timely solutions by working with various internal departm
• ents.Work with Relationship Managers to manage KYC/BSA require
• mentsPull bank statements and provide information internally or externally to custo
• mers.Identify matured CDs and communicate with customers about rene
• wals.Process manual wire requests including call-back procedures and coordination with the back of
• fice.Create and review various deposit rep
• orts.Manage and support associates performing these tasks, ensuring quality control, timely execution, and adherence to internal proced
• ures.Train team members, monitor performance, and provide guidance on complex or escalated is

nce. Qualifica

• tions:Minimum of 8+ years previous account management expe
• rienceBachelor's Degree or equivalent pre
• ferredProfessional working proficiency in Mandarin is
• a plusExcellent communication skills (verbal, non-verbal, as well as wr
• itten)Excellent customer service skills, ability to communicate clearly with cust
• omers’Ability to work independently, as well as with a
• team.Ability to work a flexible schedule and use proper communication tools to support cross border cl
• ients.Ability to build effective relationships with customers, staff and members of the comm
• unity.Strong problem solving and decision-making

skills
Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at thi

Comp

ensation
The base pay range for this position is USD $70,000.00/Yr. - USD $120,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.