Enterprise UX Lead — Human-Centered Design for Government

Integral Federal, Inc.; Vienna (VA); On-site; USD 135,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSAs

Disability Insurance

Life Insurance

Paid Time Off

Holidays

Bonuses & Awards

Training Reimbursement

Employee Assistance Program

Equal Opportunity Employer

Job summary

Integral Federal, Inc. seeks a Human Centered Design/UX Lead to provide expert HCD leadership across VA product lines.

You will conduct user research, facilitate workshops, develop UX artifacts, and ensure design aligns with validated user needs and VA outcomes. You will collaborate with Product Owners, Business Analysts, and Agile teams, advocate for customer-centric design, support UAT, and contribute to adoption materials.

Qualifications

• Bachelor’s Degree in computer science or an IT-related degree with 6-10 years' experience.
• Minimum 3 years leading UX/HCD efforts on enterprise-scale platforms, preferably in government, healthcare, or regulated environments.
• Proven experience supporting Agile teams, PI Planning, Sprint Planning, and user-centric requirement elaboration.
• Proven experience conducting user research, usability testing, workflow analysis, and requirements validation.
• Experience developing UX artifacts including personas, journey maps, workflows, and experience insights used for feature definition and prioritization.
• Experience collaborating with Product Owners, Business Analysts, developers, and program stakeholders to align design to business outcomes.
• Experience supporting UAT, validating design intent, and contributing to user adoption material.
• Public Trust Preferred: Familiarity with VA/NCA; Section 508; software implementation/change management

Responsibilities

• Lead user research activities including interviews, observation, usability testing, and other HCD techniques to gather actionable insights.
• Facilitate HCD workshops and collaborative sessions to support requirement elaboration, user story development, and design decisions.
• Develop UX artifacts such as personas, journey maps, workflows, and experience insights that inform solution design and product strategy.
• Collaborate with Business Analysts and Product Owners to maintain alignment between requirements, user needs, dependencies, and VA strategic outcomes.
• Contribute UX guidance and user-centric content to training materials, communications, and rollout planning to support end-user adoption.
• Advocate for customer-centric design practices that enhance usability, workflow efficiency, and end-user satisfaction across VA‑EISS, MBMS, BOSS‑E, and integrated systems

Skills

User research

HCD leadership

UX artifacts

Agile collaboration

Education

Bachelor’s degree in CS/IT

Job description

Integral Federal, Inc. seeks a Human Centered Design/UX Lead to provide expert HCD leadership across VA product lines.

You will conduct user research, facilitate workshops, develop UX artifacts, and ensure design aligns with validated user needs and VA outcomes. You will collaborate with Product Owners, Business Analysts, and Agile teams, advocate for customer-centric design, support UAT, and contribute to adoption materials.