Enterprise Tools Administrator

Dynanet Corporation; Maryland; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Remote work

Medical and dental insurance

401(k) with matching

Paid time off

Remote work flexibility

Job summary

Dynanet Corporation is seeking an Enterprise Tools Administrator to serve as Key Personnel on a federal health agency program, owning Jira, Confluence, Jira Service Management, GitHub Enterprise, Okta, and related collaboration tools.

You will manage provisioning, access governance, scripts, CI/CD integration, and security controls across a large user base, while delivering zero-downtime upgrades and auditable results.

Qualifications

• Bachelor's degree in CS, information systems, or related field.
• 7+ years of enterprise tool administration experience.
• 4+ years administering the Atlassian suite at scale (Jira, Confluence, Jira Service Management).
• Experience administering an enterprise SSO solution (Okta preferred).
• Strong Terraform, API automation, and testing experience.
• Ability to design auditable access governance and least-privilege controls.
• Experience delivering zero-downtime upgrades for collaboration platforms.

Responsibilities

• Administer, configure, integrate, monitor, and upgrade the enterprise toolset and plugins.
• Serve as SME for Okta SSO across Atlassian and other apps.
• Manage user provisioning/deprovisioning and access governance.
• Administer GitHub Enterprise with org governance and repo policy.
• Adopt IaC practices using Terraform with version-controlled configs.
• Develop automated browser and API tests for administered tools.
• Plan deployment strategies enabling no-downtime upgrades.
• Monitor licenses and TLS certificates and rotate as needed.
• Maintain tool API catalogs and publish docs for automation.
• Develop runbooks and operations knowledgebase for troubleshooting.
• Maintain Authority to Operate and support security audits.
• Conduct security testing and coordinate remediation with security teams.
• Draft user communications for upgrades, licensing, and sunset activities.
• Maintain monitoring and incident response for the tool estate.

Skills

Atlassian administration

Okta identity management

GitHub Enterprise admin

Access governance

Terraform IaC

Automated testing

Zero-downtime upgrades

REST API integration

Clear end-user communications

Education

Bachelor's degree in Computer Science / Information Systems or related

Tools

Terraform

Selenium

Kong (API gateway)

Packer

Ansible

GitHub Enterprise

Job description

Description

Position Details:

Job Title:Enterprise Tools Administrator

Job Type: Full-time

Location: Remote - occasional on-site presence may be required; participation in an on-call rotation

Dynanet Corporation Overview:

Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance their networks and overcome the limitations of 1990s technology. From strengthening communication channels to introducing innovative ways to collaborate and share information, Dynanet played a crucial role in shaping the early stages of digital transformation. The company’s efforts helped organizations build the very fabric of connectivity that now powers our modern world. Over the last three decades, Dynanet has grown into a trusted partner for organizations looking to innovate boldly and transform seamlessly. While technology continues to evolve and unlock new opportunities, for nearly 30 years, Dynanet remains committed to delivering cutting-edge solutions that drive lasting change for its customers. Through agility, foresight, and an unwavering dedication to excellence, Dynanet continues to empower organizations to thrive in a rapidly changing digital landscape. Our story is more than just a story of technology – it’s a story of vision, growth, and transformation that has shaped the past and continues to pave the way for the future.

About the Role:

Dynanet is seeking an Enterprise Tools Administrator to serve as designated Key Personnel on an upcoming federal health agency program providing enterprise agile and collaboration tooling.

This role owns the collaboration and agile toolset that the client's delivery organizations run on - Jira and its plugin ecosystem, Confluence, Jira Service Management, GitHub Enterprise, and supporting collaboration and messaging platforms - serving a large user population across many delivery teams and an extensive repository portfolio.

The position also carries subject matter expert accountability for Okta as the single sign-on and multi-factor authentication solution across the Atlassian suite and other enterprise applications, including the content management and survey platforms. Identity is the keystone of this role: it is the one component that touches every other tool in the estate.

Roles & Responsibilities:

• Administer, configure, integrate, monitor, and upgrade the enterprise project management toolset and supporting plugins, supporting issue management, task management, backlogs, agile management, and reporting.
• Serve as the subject matter expert for Okta, administering and maintaining single sign-on and multi-factor authentication across the Atlassian suite and other enterprise applications.
• Manage user provisioning and deprovisioning, role-based access governance, and least-privilege enforcement across all administered tools, maintaining a current and auditable access control posture.
• Administer GitHub Enterprise, including organization and repository governance, branch protection policy, and integration with the CI/CD platform.
• Adopt Infrastructure as Code practice for all tool infrastructure using Terraform or equivalent, with configuration held in version control so environments can be provisioned repeatably and automatically.
• Develop and maintain automated browser smoke and regression tests and automated API tests for all administered tools, executed through the enterprise CI/CD platform.
• Develop deployment strategies that achieve no-downtime upgrades and software version updates across the tool estate.
• Monitor license and TLS certificate expirations and automate certificate rotation using approved certificate authorities.
• Maintain a catalog of tool APIs with published documentation, authentication, authorization, and monitoring, working with other teams to open APIs for automation and integration.
• Develop and maintain the operations knowledgebase, including runbooks and standard operating procedures, and build institutional knowledge for each tool to support troubleshooting and debugging.
• Maintain a valid Authority to Operate for administered tools, following the client's technical life cycle process and supporting security audit activities.
• Perform security testing for managed tools, including vulnerability scanning, penetration testing coordination, and compliance validation, reporting results to the client and its security officers.
• Draft and deliver clear user communications regarding tool upgrades, credentialing changes, licensing requirements, and sunset activities, providing advance notice and required user action steps.
• Adopt robust monitoring and incident response practice for the tool estate and contribute to ongoing cloud cost optimization.
• Support the phased transition of tool administration responsibility from an incumbent contractor, including configuration assessment, knowledge transfer, and cutover.

Required Professional Skills:

• Expert-level Atlassian administration experience, including Jira, Confluence, and Jira Service Management at enterprise scale, with plugin and marketplace app management.
• Hands-on experience administering an enterprise identity provider - Okta strongly preferred - including SAML and SSO federation, multi-factor authentication policy, and lifecycle provisioning.
• GitHub Enterprise administration experience, including organization governance, access model design, and repository policy enforcement.
• Demonstrated experience supporting a large, multi-team user base with formal access governance and auditable controls.
• Working expertise with Terraform or equivalent Infrastructure as Code for tool infrastructure and configuration management.
• Experience building automated test coverage for administered applications, including browser automation such as Selenium and API test automation.
• Experience planning and executing zero-downtime upgrades for business-critical collaboration platforms.
• Strong scripting ability and comfort working with REST APIs for integration and automation.
• Ability to write clear end-user communications and operational documentation for a non-technical audience.

Preferred Professional Skills:

• Prior tool administration within a federal environment subject to Authority to Operate requirements.
• Experience administering enterprise messaging, digital whiteboard, or comparable collaboration platforms.
• Familiarity with API gateway platforms such as Kong for API publication, authentication, and monitoring.
• Experience with Packer, Ansible, or equivalent image and configuration management tooling.
• Experience supporting authentication integration for content management or survey platforms.
• Familiarity with federal technical life cycle processes and security control baselines.
• Relevant certification such as Atlassian Certified Professional, Okta Certified Administrator or Consultant, or HashiCorp Certified: Terraform Associate.

Dynanet Team Requirements and Expectations:

• Possess Strong written and verbal communication skills.
• Highly organized with the ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment.
• Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with.
• Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve.
• Excellent judgment and creative problem-solving skills.
• Respond to team member and client requests via email, MS teams, or other communication means during core business hours.
• Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers.

Education/Experience Requirements:

• Bachelor's degree in Computer Science, Information Systems, or related discipline. Additional directly relevant experience may be considered in lieu of a degree.
• Minimum of seven (7) years of enterprise tool administration experience, including at least four (4) years administering the Atlassian suite at scale.
• Minimum of two (2) years administering an enterprise single sign-on and multi-factor authentication solution.
• Candidates must be able to provide a resume suitable for submission as designated Key Personnel.

Employee Benefits Overview:

• Industry Competitive Compensation
• Medical and Dental Insurance
• Paid Time Off/Holidays
• 401(k) Retirement Plans with Matching
• Remote Work*
• Paid Training
• Employee Referral Program
• Employee Development Program