Enterprise Technology Engineer

bp; Chicago (IL); Hybrid; USD 87,000 - 107,000; Full time

Benefits offered by this job

Health, vision & dental insurance

401(k) with company match

Discretionary annual bonus program

Paid vacation & holidays

Parental leave policy

Job summary

bp is seeking a mid-level professional with 5+ years’ experience to support trader voice technologies and recordings on Windows 11. You will manage dealer boards, mobile devices, and telephony platforms, ensuring compliance with retention and legal holds and collaborating across ST&S TVOC teams.

The role covers cloud and on-premise tech including Teams Voice Recording, SIP, SBCs, and AI-assisted tools, with strong emphasis on collaboration, documentation, and incident management in a fast-paced

Qualifications

• Bachelor’s degree or equivalent industry experience.
• Experienced operational technician with confidence and communication skills to interface with traders for issue resolution.
• Deliver and maintain high quality business-as-usual support for client-side technologies including voice recording platforms.
• Adhere to ST&S Control Standards focusing on recording and communication policies.
• Maintain ITIL/Support processes and continuous improvement.
• Follow ITIL processes for incident, problem, change, configuration and release management; resolve Major/Minor incidents within SLAs.
• Knowledge of trader voice systems architecture, applications, and operations including devices, apps, backend, networking, recording, archiving.

Responsibilities

• Assist in development and deployment of solutions.
• Identify network system issues, troubleshoot and provide solutions.
• Provide preventive measures to ensure up-time and performance.
• Perform complex problem isolation within Telecommunications Infrastructure.
• Create and contribute to technical documentation.
• On-call rotation/After Hours support.
• Maintain all required training and compliance.

Skills

Trader voice systems

Windows 11

Azure

Microsoft 365

ITIL processes

Communication

Education

Bachelor's degree or equivalent

Tools

Twilio

SBCs

Cloud9

LeapXpert

Postman

Power BI

APIs

Power Automate

Scripting

Job description

About us

Digital Delivery works with supply, trading & shipping (ST&S) and other technology groups to focus on customer experience and deliver cross-business group solutions that generate value for bp in current and new markets.

Entity

Technology

Job Family Group

IT&S Group

Job Description

About us

Digital Delivery works with supply, trading & shipping (ST&S) and other technology groups to focus on customer experience and deliver cross-business group solutions that generate value for bp in current and new markets.

We are looking for a technical individual with a focus on unified communications and turret systems with windows desktop experience for the ST&S technology trader functions group with the trader voice and ops compliance (TVOC) team.

About The Role

The successful candidate will be mid-level with 5+ years’ experience and be responsible for providing user support for all trader voice technologies, including unified-communication applications (running on Windows11) and voice recorded media. These recorded media include, but not limited to, dealer boards (turrets), mobile phones, and computer-based telephony platforms and associated retention & legal hold policies.

The platforms include, but not limited to, Cloud9, SIP Private-Wires, Twilio, SBCs, LeapXpert and Mobile phone & Mobile Application Recording, including Microsoft Teams Voice Recording, ASC, and Cohesity Alta SaaS Protection Archiving Solutions. Additionally, the successful candidate should have experience with PC hardware & peripherals, cloud & web technologies including Azure, AWS, Windows 11, Microsoft365, CoPilot and other AI models, SharePoint, Power Automate, PowerBI, APIs, Postman, and scripting.

The candidate will possess the ability to work both independently and collaboratively within a fast-paced, distributed, trading environment.

Key Accountabilities

• Assists in the development and deployment of solutions.
• Identify network system issues, troubleshoot, and provide solutions.
• Provide preventative measures to ensure up-time and optimal performance of the environment.
• Perform complex problem isolation within the Telecommunications Infrastructure and Networks.
• Creates and contributes on technical documentation.
• On-call rotation/After Hours support is required.
• Maintain all required technical, business, compliance and safety training courses.

Essential Education, Experience And Requirements

• Bachelor’s degree or equivalent industry experience
• Experienced operational technician with confidence and communication skills to interface with traders for the resolution of a variety of issues.
• Deliver and maintain high quality “business as usual” support and operations for client-side technologies, voice recording platforms within bp’s existing technical infrastructure.
• Adhere to ST&S Control Standards with particular focus on Business Recording and Communication policies.
• Maintain an atmosphere focused on adherence to recording standards, ITIL / Support processes and continuous improvement.
• Follow ITIL processes for incident, problem, change, configuration, and release management and ensure that Major/Minor incidents are resolved within set SLAs.
• Detailed knowledge of trader voice systems architecture, applications, and operations including client devices, applications, backend infrastructure, networking, recording / monitoring, archiving services and solutions.
• Experience with Artificial Intelligence under Microsoft’s CoPilot models and agents
• Effective and clear communicator, ability to lead and work well with the team, high self-motivation, and strong delivery focus.
• Ensure industry’s best practices are adhered to by group, team, and suppliers.

Desirable Experience / Skills

• Voice Infrastructure, Turret or Dealer board Systems, Voice Recording Systems
• Network, Internet, Firewalls, QoS
• iPBX, SBCs, SIP, SIPRec
• Azure, AWS environments
• Apple iPhone iOS & Configuration
• Windows 11 OS, Microsoft 365 Suite, APIs
• USB devices & peripherals

How much do we pay (Base)? $87,000 - $107,000 *Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting.

This position is eligible for US Benefits – Core. This position offers paid vacation depending on your years of relevant industry experience and will range from 120 – 240 hours of vacation per year for full time employees (60 - 240 hours of vacation per year for part time employees). You will also be eligible for 9 paid holidays per year and 2 personal choice holidays. You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at Core U.S. Benefits . Bp has a parental leave policy as well, which offers up to 8 weeks’ paid leave for the birth or adoption of a child. Learn more by visiting Core U.S. Benefits.

We offer a reward package to enable your work to fit with your life. These offerings include a discretionary annual bonus program, long-term incentive program, and generous retirement benefits that include a 401k matching program. These benefits include a pension for eligible employee. You may learn more about our generous benefits at Core U.S. Benefits.

As part of bp’s wellbeing package, bp offers access to health, vision, and dental insurance, as well as life and Short-Term Disability and Long-Term Disability. You may learn more about our generous benefits at Core U.S. Benefits.

Considering Joining bp?

At bp, we support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. bp is committed to encouraging an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, and more!

Travel Requirement

Up to 25% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type

This position is a hybrid of office/remote working

Skills

• Agility core practices
• Agility core practices
• API and platform design
• Cloud Platforms
• Collaboration
• Communication
• Configuration management and release
• Continuous deployment and release
• Creating a high performing team
• Digital Project Management
• Documentation and knowledge sharing
• Emerging technology monitoring
• Facilitation
• Information Security
• Mentoring
• Metrics definition and instrumentation
• NoSql data modelling
• Problem Solving
• Relational Data Modelling
• Risk Management
• Scripting
• Secure development
• Service operations and resiliency
• Software Design and Development
• Solution Architecture {+ 6 more}

Legal Disclaimer

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.