Enterprise Technical Account Manager

Keywords Studios; Seattle (WA); Remote; USD 150,000 - 200,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

Flexible paid time off

Corporate holidays

Job summary

A global gaming services provider is looking for an Enterprise Technical Account Manager to drive the expansion of Player Engagement Services with top game companies. Responsibilities include managing customer relationships, executing account plans, and leveraging industry networks. The ideal candidate will have 5-7 years of experience in account management for the gaming sector and strong communication skills. Competitive compensation package offered with benefits including health coverage and flexible time off.

Qualifications

• 5-7+ years of account management experience supporting game industry customers.
• Experience engaging with game publishers at the highest levels of the organization.
• Experience managing and growing an existing book of business in excess of $20M+ ACV.

Responsibilities

• Build and execute an Enterprise Account plan to expand share of wallet.
• Act as the single point of contact for customer health and account strategy.
• Report on pipeline opportunity reporting and progress towards revenue goals.

Skills

Strong team player

Customer obsessed

Strong critical thinking skills

Commercial & business creativity

Process driven

Data driven mentality

Ability to work through ambiguity

Job description

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the "go to" provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing, we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences. We stand shoulder to shoulder with our clients working as their external partner, providing access to our teams of experts where and when needed.

Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry‑leading service lines every step of the way. www.keywordsstudios.com

Job Summary

People at Keywords are passionate, talented, committed and resourceful. Human talent is our most valuable resource and, as a business, we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 75+ studios around the world or working together virtually. As an Enterprise Technical Account Manager you will be instrumental in driving the expansion of Keywords Studios Player Engagement Services working with some of the largest Enterprise Game companies in the world. You will be a key member of the Player Engagement Sales & Business Development team responsible for managing key customer relationships for our large enterprise customers.

Key Responsibilities and Activities

• Build and execute an Enterprise Account plan inclusive of defining technical strategies to expand share of wallet within existing customers, addressing whitespace opportunities and working closely with product and customer success teams to expand product adoption.
• Act as the single point of contact for customer health, owning overall account strategy, legal & billing discussions, and increasing overall customer usage of the HelpShift platform and services.
• Report on weekly, monthly, quarterly pipeline opportunity reporting and progress towards quarterly revenue goals.
• Receive & respond to customer RFI / RFPs.
• Use existing networks within the games industry to open doors and create net new opportunities for Keywords, with a focus on introducing Player Engagement Services.

Core Competences

• Strong team player + high EQ
• Customer obsessed
• Strong critical thinking skills
• Commercial & business creativity
• Process driven & execution oriented
• Data driven mentality
• Ability to work through ambiguity

Requirements

• 5-7+ years of account management experience supporting game industry customers.
• Experience engaging with game publishers at the highest levels of the organization (CxO, Studio Head, SVP, VP, etc.).
• Experience managing and growing an existing book of business in excess of $20M+ ACV.
• Existing experience selling to or working within the Player Engagement ecosystem.
• High attention to detail and ability to deliver as a "trusted advisor" for our customers.
• Superb written and verbal communication skills.
• Willingness to travel as required.
• Must be self‑motivated and able to operate in a remote environment.

What do we offer?

• Salary range: $150k – $200k USD yearly.
• Medical, Dental and Vision coverage.
• Vacation, flexible paid time off, personal days.
• Sick leave.
• Corporate holidays, including floating holidays.
• Life & disability coverage.
• Paid basic and AD&D insurance.
• Voluntary legal, accident, critical illness and hospital indemnity coverage.

Keywords Studios is dedicated to following a well‑established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Phases of our recruitment journey

• You send us your application with your updated resume.
• After reviewing your candidacy, we invite you to an online language assessment (Community Management and English) to better evaluate your written skills and knack for content creation and community management. The test will require typing, so we encourage you to take it on a computer with the appropriate language settings.
• Once you submit your test, the assessment will take approximately 48‑72 hours to be evaluated.
• If you successfully pass the test, we’ll invite you to an online interview via MS Teams with one of our Talent Acquisition Specialists. For some projects there might be a second interview with a Team Lead or an Operations Manager.
• At the end of our journey – hopefully you will receive an offer and become our new Keywordian.

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.