Enterprise Systems Workspace Product Manager

abglobal; Nashville (TN); On-site; USD 90,000 - 150,000; Full time

Job summary

AB Global in Nashville is seeking a Workspace Product Manager to join our IT Product Management Team within Technology Services and Support. You will shape the strategy, roadmap, and features for enterprise workspace products while coordinating with engineering, security, and operations teams.

The role focuses on end-user workspace tools across desktops, mobility, and OS stacks, driving modernization, governance, and value delivery for business stakeholders.

Qualifications

• 5–10 years' work experience in product management, business analysis, or end user technology.
• Strong knowledge of the workspace desktop and mobile product stack (Windows, Mac, iOS, Android).

Responsibilities

• Own the vision, strategy, roadmap, governance, and end-to-end lifecycle of assigned enterprise workspace products and services.
• Lead cross-functional programs from concept through implementation and sustained operations with clear milestones and outcomes.
• Translate business and technical requirements into prioritized capabilities and service improvements.
• Partner with architecture, engineering, security, infrastructure, and service teams to ensure secure, scalable workspace capabilities.
• Own release and change strategy for the workspace stack, including stakeholder alignment and user communications.
• Develop executive roadmaps, service designs, and governance materials for leadership review.
• Provide leadership during complex incidents and drive long-term service improvements.
• Monitor product performance using reliability, security, adoption, and operational metrics.

Skills

Product management

Business analysis

End user tech

Tools

Windows

Mac OS

iOS

Android

Job description

Who You'll Work With: We are seeking a Nashville-based Workspace Product Manager to join our IT Product Management Team in Technology Services and Support.

Product Managers support efforts managing enterprise technology and leading cross-functional teams from a product's conception through to its launch and business-as-usual (BAU) support. The successful candidate will be responsible for helping to manage, administer and support enterprise technology across the AB organization, including helping to define the strategy, roadmap, and features of certain enterprise technology products. The position will partner with AB's other IT Product Managers and will liaise between the business users and AB's engineering teams, development groups, vendors and service and support teams.

What You'll Do:

The role is responsible for the management, support and enhancement of all end user workspace tools including desktops, mobility and operating systems stacks.

Key Responsibilities

• Own the vision, strategy, roadmap, governance, and end-to-end lifecycle of assigned enterprise workspace products and services, ensuring alignment with business priorities, technology strategy, and organizational risk objectives.
• Serve as the senior product and service authority for the workspace stack, providing strategic direction, decision leadership, and subject matter expertise to business, technology, security, operations, and support stakeholders.
• Lead cross-functional programs from concept through implementation and sustained operations, establishing clear outcomes, decision rights, milestones, dependencies, risks, and measures of success.
• Develop and maintain product, service, and operating models that define ownership, accountability, support structures, escalation paths, controls, standards, and lifecycle responsibilities across internal teams and strategic partners.
• Translate business, user, technical, operational, security, and regulatory requirements into prioritized capabilities, service improvements, and investment recommendations.
• Partner with architecture, engineering, security, infrastructure, and service organizations to ensure that workspace capabilities are securely designed, resilient, scalable, supportable, and aligned with enterprise standards
• Direct enterprise modernization, migration, upgrade, and transformation initiatives, including readiness planning, validation, phased deployment, change adoption, operational transition, and retirement of legacy capabilities.
• Establish structured testing, pilot, and feedback programs to validate business value, technical performance, security, compatibility, operational readiness and user experience before broad release.
• Own release and change strategy for the workspace stack, including stakeholder alignment, executive communications, end-user communications, training, support readiness, and transition to business-as-usual operations.
• Develop and maintain executive-level roadmaps, service designs, architecture views, governance materials, operating procedures, support documentation, and decision records.
• Provide leadership during complex incidents and systemic problems, coordinating technical investigation, executive escalation, root-cause analysis, remediation, and longer-term service improvement.
• Define and monitor product and service performance through meaningful indicators covering reliability, security, adoption, experience, operational efficiency, support demand, and business value.
• Use performance data, stakeholder feedback, risk trends, and industry developments to identify priorities, shape investment decisions, and drive measurable continuous improvement.
• Chair cross-functional working groups, service reviews, and governance forums to accelerate decisions, resolve dependencies, maintain accountability, and align stakeholders across the organization.
• Manage strategic partner and service-provider relationships, including service performance, escalations, roadmap alignment, commercial considerations, risk management, and improvement commitments.
• Champion the employee experience while balancing usability, security, compliance, resilience, cost, and operational sustainability in product and service decisions.
• Assess emerging capabilities, market developments, and industry practices to identify opportunities for simplification, modernization, risk reduction, and business enablement.
• Provide clear, concise reporting and recommendations to senior leadership on the workspace stack health, strategic priorities, investments, risks, dependencies, and delivery outcomes.

What We're Looking For:

5-10 years' work experience in product management, business analysis, or end user technology supporting enterprise applications and/or implementing enterprise technologies and delivering technological change to large enterprises

• Strong knowledge of the entire workspace desktop and mobile product stack to include operating systems and hardware technologies (Windows, Mac, iOS, Android)
• Proven e