Enterprise Systems Manager: Strategy & Reliability

Woodlake Trails; Southfield (MI); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical & Prescription coverage

Dental & Vision Plans

On-Site Fitness Center

401(k) with Sun match

Paid Time Off

Job summary

Sun Communities is seeking a Systems Manager to lead the operational ownership, administration, support, optimization, and strategic direction of enterprise systems and applications.

As the technical and functional owner, you will ensure security, reliability, and continuous improvement while partnering with business stakeholders to support Sun's manufactured housing, RV, accounting, and related operations.

Qualifications

• Bachelor's Degree in Information Technology or related field is required.
• 5 years in experience in enterprise systems ownership, support, optimization, and roadmap planning is required.
• Excellent written and verbal communication skills.

Responsibilities

• Partners with business and leadership teams to understand priorities, assess system needs, gain alignment on system vision and priorities, and recommend technology solutions that support organizational objectives and compliance requirements.
• Leads system upgrades, enhancements, installations, configurations, and implementations, partnering with vendors and cross-functional teams to gather requirements, design solutions, and ensure successful delivery.
• Maintains a high-level understanding of Sun's business processes and how they are supported across the enterprise technology architecture.
• Serves as the primary contact for assigned system support, resolving incidents and service requests, managing user and vendor escalations, and identifying root causes and corrective actions to improve system reliability and user experience.
• Develops and implements strategic system roadmap and initiatives to align with Sun's goals and objectives.
• Maintains system documentation, records, support procedures, configurations, technical specifications, vendor contacts, contract details, and key system dates to support effective system administration and operations.
• Oversees any acquisition, disposition, and conversion activities related to assigned systems.
• Manages relationships with external vendor partners and technology teams for assigned systems.
• Stays abreast of emerging tech trends and best practices, recommend system enhancements, and drive the adoption strategy.
• Other tasks as assigned.
• Monitors assigned systems for availability, performance, and security to proactively identify and resolve issues, minimize business disruption, and ensure reliable system operations.
• Conducts regular system assessments and participates in security audits, compliance reviews, and IT control evaluations to identify vulnerabilities, assess risks, implement mitigations measures, and support internal and external audit activities.

Skills

System ownership

Vendor coordination

Incident management

Security principles

IT governance

Communication skills

Negotiation

Presentation skills

Reporting

Attention to detail

Microsoft Office

Education

Bachelor's Degree in Information Technology or related field

Tools

Microsoft Office Suite

Job description

Sun Communities is seeking a Systems Manager to lead the operational ownership, administration, support, optimization, and strategic direction of enterprise systems and applications.

As the technical and functional owner, you will ensure security, reliability, and continuous improvement while partnering with business stakeholders to support Sun's manufactured housing, RV, accounting, and related operations.