Enterprise Systems Administrator (On-Call)

Little Rock Convention & Visitors Bureau; Little Rock (AR); On-site; USD 75,000 - 110,000; Full time

Job summary

Little Rock Convention & Visitors Bureau seeks an IT Operations Manager to oversee core infrastructure, including servers, storage, virtualization, backups, and security. You will manage the IT Helpdesk, coordinate patches and upgrades, and ensure data protection and business continuity in a fast-paced org.

Responsibilities include supervising staff, administering Microsoft 365, maintaining documentation, and supporting the Senior Director of IT with budgeting and planning.

Qualifications

• Experience administering enterprise IT environments including servers, storage, virtualization and backup systems.
• Strong knowledge of cloud services, endpoint management, and identity/access controls.
• Familiarity with IT operations, incident management, and change control processes.

Responsibilities

• Oversee server infrastructure, storage, virtualization, backup and recovery, and directory services to ensure secure, efficient operations.
• Monitor system health, security, capacity, and performance; identify risks and implement corrective actions.
• Plan and test patches, upgrades, and maintenance in line with policies and procedures.
• Oversee IT Helpdesk operations, including ticketing, prioritization, escalation, and customer service.
• Supervise assigned staff with performance feedback and development.
• Administer Microsoft 365 environment, identity/access, permissions, and user provisioning.
• Review and document system configurations, inventories, and knowledge base materials.
• Provide advanced technical support for enterprise applications, servers, storage, OS, backups, and incidents.
• Coordinate with network, cybersecurity, and other departments for dependent infrastructure.
• Maintain accurate system documentation and support procedures.
• Assist Senior Director of IT with planning, budgeting, and lifecycle management.
• Stay informed about emerging IT trends and evaluate relevance to operations.
• Develop technology training and user adoption resources.

Skills

Systems administration

Microsoft 365 administration

Server management

Storage management

Backup and recovery

Cybersecurity

Helpdesk management

Budget planning

Documentation

Education

Bachelor’s Degree in Information Technology or related field

Tools

Microsoft 365

Job description

Little Rock Convention & Visitors Bureau seeks an IT Operations Manager to oversee core infrastructure, including servers, storage, virtualization, backups, and security. You will manage the IT Helpdesk, coordinate patches and upgrades, and ensure data protection and business continuity in a fast-paced org.

Responsibilities include supervising staff, administering Microsoft 365, maintaining documentation, and supporting the Senior Director of IT with budgeting and planning.