Enterprise System Administrator

Advanced Integration Technology; Plano (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Advanced Integration Technology in Plano, TX seeks an Enterprise Systems Administrator to oversee the administration, integration, and continuous improvement of the company’s enterprise app portfolio (IFS, SugarCRM, GURU, PLM/CAD connectors) and related databases. Responsibilities include user/permission management, upgrades, and incident resolution.

You will design integrations, monitor performance, and support reporting and automation.

Qualifications

• Minimum 5 years administering enterprise applications (ERP/CRM/PLM/LOB) in a manufacturing/engineering environment preferred.
• Experience with IFS Applications, IFS Cloud, or a comparable enterprise ERP platform required.
• Experience with ERP implementations, upgrades, or cloud migrations, including testing, end‑user support, and data validation.
• Experience working across multiple business functions such as Manufacturing, Supply Chain, Sales, Engineering, Quality, or Operations.
• Experience with integrations (API, SOAP/REST, middleware, ETL), SQL and relational databases, and application monitoring tools.

Responsibilities

• Administer multiple enterprise systems (IFS, SugarCRM, GURU, PLM/CAD connectors) and related databases.
• Manage user accounts, permissions, role-based access, dev/test/prod environments, and configurations.
• Lead platform migrations and major upgrades (e.g., IFS Cloud migration) from planning to post‑go‑live stabilization.
• Design and maintain integrations between enterprise systems and backend services (APIs, middleware, ETL).
• Monitor performance, perform tuning, capacity planning, and implement alerting for SLAs.
• Troubleshoot issues across IT, network, DBAs, and external partners; coordinate issue resolution.
• Develop and maintain documentation, runbooks, and audit/compliance controls for change management and security.
• Create reports and dashboards, support end-user reporting, and automate admin tasks with scripting.

Skills

SQL & DB concepts

ERP/CRM administration

System integrations

PowerShell/Python scripting

User access control

Education

Bachelor's degree in IT/CS

Tools

IFS

SugarCRM

GURU PLM/ CAD connectors

ETL tools

Job description

Summary

The Enterprise Systems Administrator is responsible for the administration, technical support, integration, performance, and continuous improvement of the company’s enterprise application portfolio, including IFS (ERP), SugarCRM, the home‑grown GURU system (engineering/PLM/CAD integrations), other line‑of‑business applications, and associated databases and middleware. This role acts as an internal systems subject‑matter expert, managing system configuration, user and permission administration, integrations, monitoring, incident resolution, upgrades/migrations (e.g., IFS Applications 9 → IFS Cloud), reporting, backups, security controls, and vendor coordination.

Duties And Responsibilities

• Serve as technical and functional administrator for multiple enterprise systems (IFS, SugarCRM, GURU, PLM/CAD connectors like CATIA integrations, and other LOB applications).
• Manage system administration activities: user/accounts and permissions, role‑based access, environment provisioning (dev/test/prod), configuration, patches, and version upgrades.
• Lead and support platform migrations and major upgrades (including IFS Cloud migration): plan, coordinate testing (UAT/regression), perform validation/data reconciliation, resolve issues, and stabilize post‑go‑live.
• Design, implement, and maintain integrations between enterprise systems and backend services (APIs, middleware, ETL, message queues), working with infrastructure and DB teams to ensure reliability.
• Monitor application and database performance, perform tuning and capacity planning, and implement alerting/observability for SLAs.
• Troubleshoot and resolve functional and technical application issues, including collaboration with IT, network, infrastructure, DBAs, and external vendors/implementation partners.
• Administer databases and support SQL troubleshooting, data loads/migrations, data integrity, and ad‑hoc data requests; coordinate backups and recovery procedures.
• Develop and maintain system documentation, runbooks, operational procedures, and audit/compliance controls for change management and security requirements.
• Create and support operational and management reporting (built‑in reporting tools, SQL‑based reports, dashboards) and support users with report development.
• Develop and maintain automation and scripting (PowerShell, Python, or similar) for routine administration, deployments, and health checks.
• Provide end‑user support, training materials, and knowledge transfer for multiple systems to improve adoption and reduce incidents.
• Coordinate with external vendors, consultants, and implementation partners on enhancements, escalations, and best practices.
• Participate in IT project workstreams for application implementations, integrations, and process improvements; perform impact analysis for changes.
• Maintain security and compliance of application environments (patching, permissions, auditing, ITAR/security clearance coordination where applicable).

Education And Work Experience

• Bachelor’s degree in Information Technology, Business, Supply Chain, Manufacturing Systems, Computer Science, or a related field preferred; equivalent combination of education and relevant ERP experience may be considered.
• Minimum 5 years administering enterprise applications (ERP/CRM/PLM/LOB) and related databases in a manufacturing/engineering environment preferred.
• Prior experience supporting IFS Applications, IFS Cloud, or a comparable enterprise ERP platform required.
• Experience supporting ERP implementations, upgrades, or cloud migrations, including testing, end‑user support, and data validation.
• Experience working across multiple business functions such as Manufacturing, Supply Chain, Sales, Engineering, Quality, or Operations.
• Experience with ERP security, user setup, permission management, reporting, and functional configuration.
• Demonstrated experience with integrations (API, SOAP/REST, middleware, ETL), SQL and relational databases, and application monitoring tools.
• Working knowledge of SQL and relational database concepts preferred.
• Experience working with third‑party vendors, implementation partners, or ERP consultants preferred.

Work Authorization/Security Clearance Requirements

• N/A

Knowledge, Skills, And Abilities

• Strong systems‑administration skills across enterprise applications and supporting infrastructure.
• Proficiency with SQL, relational DB concepts, and basic DBA tasks (indexing, query tuning, backups/restores).
• Familiarity with APIs, integration patterns, middleware, and data exchange between systems.
• Ability to analyze business processes and recommend practical system improvements that align with operational needs and ERP best practices.
• Strong troubleshooting and problem‑solving skills, with the ability to resolve both functional and system‑related issues promptly.
• Strong written and verbal communication skills, including the ability to create training documents, process documentation, and end‑user instructions.
• Ability to manage multiple priorities and support requests in a dynamic environment while maintaining a high level of customer service.
• Strong organizational skills and attention to detail, particularly in system setup, testing, reporting, and documentation.

Work Conditions

• Indoors. Production and Office Environment. Temperature Controlled.

Exposure Types

• Small and/or enclosed spaces

Work Hours

• On‑call for emergent conditions.
• Standard work schedule, overtime may be necessary for meeting deadlines, required travel, and emergent conditions.

Travel Requirements

• This position may involve travel up to 30% of the time.

Physical Demands

• Medium work that includes moving objects up to 50 pounds.
• Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods working on feet, using tools, and performing repetitive actions that entail frequent bending and stooping.
• Repeating motions that may include the wrists, hands, and/or fingers.

Security Clearance Statement

This position may require a government security clearance; you must be a U.S. citizen for consideration.

ITAR Requirements

• Applicants for employment at AIT must be a U.S. citizen or national, lawfully admitted for permanent residence into the U.S. (i.e. current green card holder), or lawfully admitted as a refugee or granted asylum under 8 U.S.C.
• Relevant statutory references: 1324b(a)(3), 1157-1158.

Equal Employment Opportunity

AIT is proud to be an Equal Opportunity Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated workforce. We support the establishment and maintenance of a workplace that nurtures trust, equality, and teamwork, in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. EE O is the Law | E-Verify