Enterprise Support Specialist

Deliverect; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Deliverect, an API-first platform, seeks an Enterprise Support Specialist to empower high-value customers with expert technical guidance and seamless issue resolution.

You will collaborate across teams, handle complex troubleshooting, and contribute to 24/7 support coverage, including off-hours escalations when needed.

Qualifications

• Experience delivering enterprise-level technical support.
• Ability to triage complex issues and provide effective resolutions.
• Strong collaboration with cross-functional teams to drive customer success.

Responsibilities

• Provide technical support to high-value customers and guide them through complex issues.
• Coordinate with other teams and partners to resolve escalations quickly.
• Contribute to 24/7 support coverage, including off-hours and weekend escalations when required.

Skills

Technical support

Customer success

Troubleshooting

Cross-functional collaboration

Job description

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

The Customer Experience Department

The Customer Experience team at Deliverect is dedicated to empowering our customers' success through personalized guidance and round-the-clock support, ensuring businesses of all sizes can maximize the potential of our products. As passionate advocates for our users, our global team leverages industry expertise and a customer-centric approach to drive continuous improvement and scale successful outcomes worldwide. Committed to providing tailored support and acting as the central point for feedback, we blend a personalized touch with our leading technology to ensure exceptional customer experiences are fundamental to every Deliverect journey.

Your Impact:

As an Enterprise Support Specialist, you will be responsible for technical support to our high-value customers, handling complex troubleshooting together with other teams and partners. You will work in a team where close collaboration for swift resolution is key to ensure business continuity. If scheduled during off hours and weekends, you will have extensive responsibilities to make sure that urgent customer escalations are accurately handled.