Enterprise Support I (Contract)

Latitude; Pittsburgh (Allegheny County); On-site; USD 34,000 - 55,000; Full time

Job summary

Latitude AI in Pittsburgh seeks an Enterprise Support specialist to provide Tier I/II IT desktop support, imaging, deployment, and onboarding/offboarding for end users. The role covers MacOS, Ubuntu Linux, G-Suite, Zoom, Slack, and collaboration tools, with a focus on customer service excellence.

This 12-month contract role includes imaging, provisioning assets, and overseeing tech ops tasks across distributed teams, with opportunities to support events and deployments.

Qualifications

• Bachelor's degree or equivalent required; an Associate's degree with 2 years of experience or a HS diploma with 4 years of experience is acceptable.
• 2+ years of IT desktop support experience for Apple MacOS and Ubuntu Linux.
• Proven strong analytical and problem solving skills.
• Strong familiarity with G-Suite, Zoom, Slack and other collaboration platforms.
• Experience with automated desktop deployments using modern configuration management systems.
• Advanced understanding of wired and wireless networking concepts and basic troubleshooting steps.
• JIRA, JAMF, Entra, Zoom and Splunk experience is desirable.
• Extensive knowledge of computer hardware.
• Strong written and verbal communication skills.
• Ability to work independently and multitask in a changing priority environment.
• Ability to collaborate across geographically distributed teams.
• Demonstrated resourcefulness and troubleshooting skills.
• Experience in fast-paced support roles.
• IP networking and subnetting knowledge.
• Basic networking knowledge and troubleshooting.

Responsibilities

• Provide Tier I and Tier II IT desktop support services.
• Assist with ticket queue management and incident resolution.
• Device refresh deployment and migration support.
• Zoom Room refresh execution.
• SID server build and deployment support.
• Studio and All Hands event support coverage.
• User onboarding and offboarding support.
• General TechOps operational support.
• Additional duties may be assigned.

Skills

MacOS

Ubuntu Linux

IT desktop support

G-Suite

Zoom

Slack

JIRA

Splunk

Entra

Education

Bachelor's degree or equivalent

Tools

JAMF

Entra

Zoom

Splunk

Slack

JIRA

Job description

Latitude AI (lat.ai) is building the future of Ford's autonomy roadmap to make travel safer, less stressful, and more enjoyable for everyone. Bringing this vision to scale, our fully in-house developed hands-free ADAS platform will debut on the all-new Ford Fathom in 2027.

When you join the Latitude team, you’ll work alongside leading experts across machine learning and robotics, cloud platforms, mapping, sensors and compute systems, test operations, systems and safety engineering – all dedicated to redefining the relationship between people and their vehicles for millions of customers.

As a Ford Motor Company subsidiary, we operate independently to develop automated driving technology at the speed of a technology startup. Latitude is headquartered in Pittsburgh with engineering centers in Dearborn, Mich., and Palo Alto, Calif.

Meet the team:

The Enterprise Support l role will be a key member within the Enterprise Support team. The support scope of this position includes, but is not limited to G-Suite, MacOS, Linux, iOS, Windows, Entra, Jira, laptops, desktops. This role has the responsibility of imaging, deploying and provisioning assets to end users with the expectation of customer service excellence.

This contract will be 12 months in length.

What you’ll do:

• Provide Tier I and Tier 2 support services
• Assist with ticket queue management and incident resolution
• Device refresh deployment and migration support
• Zoom Room refresh execution
• SID server build and deployment support
• Studio and All Hands event support coverage
• User onboarding and off boarding support
• General TechOps operational support
• Additional duties may be assigned

What you'll need to succeed:

• Bachelor's degree. In lieu of a Bachelor's degree, an Associate's degree with two years of employment experience or a High School Diploma or GED equivalent with four years of employment experience is required.
• 2+ years of IT desktop support experience for Apple MacOS, Ubuntu Linux
• Proven strong analytical and problem solving skills
• Strong familiarity with G-Suite, Zoom, Slack and other collaboration platforms
• Experience with automated desktop deployments using modern configuration management systems
• Advanced understanding of Wired and Wireless Networking concepts, general troubleshooting steps and network tools
• JIRA, JAMF, Entra, Zoom and Splunk experience is desirable
• Extensive knowledge of computer hardware
• Strong written and verbal communication skills
• Demonstrated ability to work independently and multi-task in an environment of changing priorities
• Demonstrated ability to effectively collaborate and coordinate across geographically distributed teams
• Proven resourcefulness, creativity and troubleshooting skills
• Experience working in a fast-paced support role
• IP networking and subnetting knowledge
• Basic knowledge of networking technology and troubleshooting

Nice to have:

• 3+ years of overall IT support experience
• Familiarity with ITIL standards
• Familiarities with Microsoft Outlook 365

Learn more about Latitude's team, mission and career opportunities at lat.ai!

#LI-NC1

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.