Enterprise Support Engineer I

Evertz Microsystems Limited; New Jersey; On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Benefits program

Competitive compensation package

Work-life balance

Employee Assistance plan

Discount platform

Career progression

Casual work environment

Social events and sports teams

Job summary

Evertz Microsystems is seeking highly technical and self-motivated individuals for an enterprise class software/hardware support engineering role. You will support major M&E customers globally, ensuring high system uptime and performance while engaging with cloud deployments of the Evertz stack.

You will collaborate with Product Management and engineering teams, contribute to customer guides, and help drive feature requests. A strong customer service mindset and learning passion are essential.

Qualifications

• Good communication and interpersonal skills.
• Understanding of network technologies (DNS, DHCP, TCP/IP, Firewalls, Switches).
• Work experience with Linux (any flavor).
• Knowledge of cloud computing environments (AWS) is preferred.
• Database experience would be an asset.

Responsibilities

• Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance.
• Regularly assess customer applications and trouble-shoot/diagnose issues to determine root cause.
• Recommend solutions using appropriate technical language for the customer.
• Maintain communication between customer service and other departments to resolve issues.

Skills

Communication

Networking basics

Linux knowledge

AWS Cloud

Database knowledge

Customer service

Stress management

Problem solving

Multi-tasking

Tech enthusiasm

Education

Computer/Electronics degree

Job description

Evertz is looking for highly technical and self-motivated individuals for a challenging role in enterprise class software/hardware support engineering. If you are looking to learn and grow with the latest and greatest technologies in the Media and Entertainment (M+E) industry and build strong customer communications skills, this position is for you!

While working with Evertz Enterprise Support group you will be supporting major M+E customers globally. The opportunities to learn and grow within the industry are limitless. Our products use a broad range of leading-edge technologies that are highly relevant in both the IT and Media Entertainment Industries, amongst others!

You will be working with Evertz’ industry leading in Media Supply Chain and Linear Playout solutions. You will assist customers in maintaining superior system up-time and performance by assisting the with quick, efficient and professional problem solving. You will be integrally involved in both private and public cloud deployments of the Evertz hardware and software technology stack.

Responsibilities:

• Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance
• Regularly assess customer applications and trouble-shoot/diagnose issues through research and/or issue replication to determine the root cause
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner
• Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers.
• Aid in design changes and interface with Evertz Product Management team regarding new “feature requests”
• Support the development of communications tools by generating or authoring customer guides as well as by providing detailed technical information to technical writing group.

Skills and Abilities:

• Good communication and interpersonal skills
• Understanding of network technologies (DNS, DHCP, TCP/IP, Firewalls, Switches)
• Work experience with Linux (any flavor)
• Knowledge of cloud computing environments (AWS) is preferred
• Database experience would be an asset
• Above average customer service skills
• Ability to perform effectively in high pressure situations
• Unparalleled desire to help the customer and deliver service excellence
• Passion for technology and learning new software and hardware products
• Problem-solving ability and ability to react to changing situations
• Ability to multi-task in a fast-paced environment

Qualifications:

• Degree or diploma in Computer, Electronics or Computer Electronics is an asset.
• Must have a valid Ontario driver’s license
• Must be eligible for international travel and able to work alone with little or no supervision

What we offer:

• Employer funded benefits program
• Competitive total compensation package
• Work-life balance
• Employee Assistance plan
• Employee Discount Platform
• Career progression.Fast paced environment with opportunity to learn broad range of technical skills
• Casual work environment
• Social events and sports teams

Location:

Location: Burlington, Ontario
Hours: Monday - Friday, 40 hours.
Vacancy: This is an existing position.
Salary Range: $50,000 - $65,000, based on experience.

About Evertz Microsystems (TSX: ET)

Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we’re known for end-to-end innovation that sets the industry standard.

Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada’s 50 Best Managed Companies — a testament to our commitment to excellence and global impact.

Join a team where your work shapes the future of broadcast and new media industries.

Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.