Enterprise Support Claims Coordinator

Covenant Logisitcs; Chattanooga (TN); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

Paid time off (PTO)

Paid company holidays

Volunteer time off

Job summary

Covenant Logistics is seeking an Enterprise Support Claims Coordinator to manage incident responses for personnel and assets, ensuring hazmat shipments meet regulations and company standards. The role requires handling documentation, adherence to DOT and safety procedures, and coordinating with operations to maintain confidentiality and quality across shifts.

The position emphasizes strong communication, multitasking in a fast-paced environment, and collaboration with safety and logistics to

Qualifications

• Bachelor’s Degree or equivalent work experience required.
• Experience in a high-volume call center preferred.
• Spanish language communication preferred (verbal/written).
• Experience with Risk Management Information Systems (RMIS) preferred.

Responsibilities

• Handle claim intake for incidents involving personnel and assets with proper documentation.
• Adhere to accident response policies and workers' compensation procedures.
• Ensure DOT post-accident drug and alcohol screening compliance.
• Coordinate security briefings for high-value shipments and monitor transit.
• Support hazardous material shipment dispatch and required permits.

Skills

Multi-tasking

Detail oriented

Confidentiality

Communication

Interpersonal skills

Shift flexibility

Microsoft Office

Education

Bachelor’s degree or equivalent

Tools

RMIS

Microsoft Office Suite

Job description

The Enterprise Support Claims Coordinator will provide accident and incident responses for the enterprise when company personnel and/or assets are involved. The role is also responsible for ensuring hazmat and security shipments are dispatched and transported in compliance with both internal company policies and governmental requirements.

Responsibilities

• Perform claim intake for incidents/accidents involving Enterprise Personnel and Assets (includes proper documentation of claims and supporting documents within internal systems)
• Adhere to Enterprise Accident Response Policies and Procedures (including Workers Compensation)
• Ensure Department of Transportation Post Accident Drug and Alcohol Screening (DOT/BAT) is completed in accordance with Federal DOT and Company Requirements
• Complete Security Briefings for High Value Shipments and ensure proper monitoring and tracking during transit
• Provide support functions associated with the dispatching of Hazardous Material Shipments including verbal briefings, proper shipment paperwork, and any permits required for transit by government agencies
• Maintain strong partnership and communication with other departments (operations, safety, driver support, warehouse) via email and phone
• Assist with on-going personnel training and training of new team members
• Be involved in highly sensitive and complex incidents/accidents that require high level of confidentiality and professionalism
• Work overtime when needed to support the team and Enterprise

Knowledge, Skills, and Abilities

• Ability and desire to work in multi-task fast paced environment
• Detail oriented and self-motivated (can work alone if required)
• Ability to work with complex, sensitive, and stressful incidents.
• Understanding and/or knowledge of government regulations applicable to the transportation industry
• Good interpersonal skills
• Excellent communication (verbal/written)
• Ability to work with situations requiring confidentiality
• Flexibility to work different shift schedules when needed
• Proficient in Microsoft Office Suite

Education/Experience

• Bachelor’s Degree or equivalent work experience required
• Experience working in a high-volume call center preferred
• Ability to communicate verbally and in writing in Spanish preferred
• Experience working with Risk Management Information Systems (RMIS) preferred

Competitive Compensation

We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more extensive or highly relevant experience may be considered toward the higher end of the overall pay band.

• Expected Pay Range: $19.23-$21.75
• Full Pay Range: $19.23-$29.87
• Pay Grade: 6
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer

Disability/Veteran

VEVRAA Federal Contractor

Equal employment opportunity, including veterans and individuals with disabilities.