Enterprise Solutions Engineer - Upmarket

Vanta; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative firm is seeking an Enterprise Solutions Engineer to lead technical discussions with mid-market customers. This role is crucial for ensuring customer satisfaction and retention through effective onboarding and support. You will collaborate with various teams to create tailored solutions and gather valuable feedback to enhance product offerings. If you thrive in a dynamic environment and are passionate about customer success, this opportunity is perfect for you. Join a dedicated team committed to making security continuous and transparent for businesses worldwide.

Benefits

100% covered medical, dental, and vision benefits

16 weeks fully-paid parental leave

Health & wellness stipends

401(k) matching

Flexible work hours and location

Open PTO policy

11 paid holidays in the US

Qualifications

• 3-5 years of experience as a Solutions Engineer or similar role.
• Hands-on experience with cloud platforms and operating systems.

Responsibilities

• Own the technical relationship with customers to ensure seamless onboarding.
• Develop a deep understanding of product capabilities and customer needs.

Skills

Customer-facing technical experience

Project management skills

Cloud platforms (AWS, Google Cloud, Microsoft Azure)

Scripting languages (Python, Ruby, Bash, JavaScript)

REST API development

Education

Bachelor's degree or equivalent experience

Tools

Cloud application architecture

Job description

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As an Enterprise Solutions Engineer at Vanta, you’ll be leading the technical discussion with our mid-market customer base & VIP logos side-by-side with our Enterprise Sales team. Your main goal is to ensure there’s nothing stopping our customers from realizing the fullest value with Vanta in pursuit of their own security goals and successful customer retention.

You’ll be an integral part of the Enterprise team, working post-sales to consult and create innovative solutions for our customers. Your attention to detail focused on customer needs will drive stickiness and ensure customers are realizing value from onboarding through adoption, culminating with renewal year-over-year. This will ultimately improve retention and overall success of our Sales teams and customers while helping to collect customer references, case studies, and product feedback to influence product roadmap.

What you’ll do as an Enterprise Solutions Engineer at Vanta:

• Own the technical relationship with our customers, including:
• Partnering with Customer Success Managers to provide prospects with a seamless onboarding and adoption experience with a focus on key integrations across their cloud infrastructure, version control and security systems.
• Supporting and assisting the Success team with aspects of the process including security reviews, implementation plans, technical qualification calls, and quarterly business reviews.
• Promptly respond to inbound questions and other support requests from the Customer Success teams.
• Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape.
• Listen carefully to customers to provide market feedback to the product team and help prioritize functionality needed to drive opportunities within our Mid-Market & VIP segment.
• Build product examples, documentation, and other critical resources for our customers side by side with product, Success, and other stakeholders.
• Cultivate an environment of teamwork, openness, creativity, and continuous improvement.
• Creatively identify and help drive new programs to improve the pre to post-sales transition.

How to be successful in this role:

• 3-5 years of customer-facing, technical experience as a Solutions Engineer, Sales Engineer or equivalent title.
• Hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure & Operating Systems (Windows, MacOS, Linux) and cloud application architecture.
• Strong project management skills with a proven ability to operate in a startup environment that lacks structure of a larger organization.
• You are creative, curious, technical, and naturally persuasive.
• You are detail-oriented and organized.
• You love listening to customers, discussing strategy with colleagues, but also diving into the weeds.
• You can interact with various titles and roles within an organization including the technical and security-minded, plus executives within large companies.
• General knowledge with a scripting language (Python, Ruby, Bash, and JavaScript) and a desire to expand those skills.
• Familiarity with REST API development and service integrations is a plus.
• Ideally has prior B2B SaaS experience.

What you can expect as a Vantan:

• Industry-competitive compensation.
• 100% covered medical, dental, and vision benefits with dependents coverage.
• 16 weeks fully-paid parental leave for all new parents.
• Health & wellness and remote workplace stipends.
• Family planning benefits through Carrot Fertility.
• 401(k) matching.
• Flexible work hours and location.
• Open PTO policy.
• 11 paid holidays in the US.
• Offices in SF, NYC, London, Dublin, and Sydney.

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.

#LI-remote

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check—is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust—all in a way that's real-time and transparent.