Enterprise Services Operations Head

Siemens Healthineers AG; United States; Remote; USD 190,000 - 261,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Life Insurance

Long-term Disability

Short-term Disability

Paid Parking/Public Transportation

Paid Time Off

Paid Sick & Safe Time

Job summary

Siemens Healthineers in the United States seeks a senior Engagement Manager to lead a team delivering Enterprise Services contracts with outstanding customer satisfaction. You will ensure seamless transitions from sales to operations and drive new performance opportunities with cross-functional partners.

The role requires 8–10 years of healthcare leadership experience, strong presentation skills, and the ability to travel up to 40%.

Qualifications

• Bachelor’s Degree required, Advanced Degree preferred, in a related business, healthcare, or management field.
• 8–10 years of leadership experience in a healthcare or related setting with multi-stakeholder exposure.
• Proven track record of developing high performing teams with a history of meeting targets.
• Knowledge of current trends in healthcare, healthcare economics, and technology enablement.
• Strong professional oral and written presentation skills in customer environments.
• Engagement management, project/program management and/or process improvement with LEAN/Continuous Improvement background preferred.
• Willing to travel up to 40%.

Responsibilities

• Lead a high performing Engagement Management team delivering Enterprise Services contracts with excellent customer satisfaction.
• Coordinate transition of Value Partnerships from sales to operations.
• Drive creation of performance improvement opportunities with internal and external partners.
• Establish processes to track progress, ensure transparency, and solve issues to meet business targets.
• Collaborate with NAM and HQ leadership and cross-functional teams to fulfill responsibilities.
• Communicate with ES leadership and prepare all required reviews and communications.

Skills

Leadership

Stakeholder management

Presentation skills

Engagement management

Process improvement

Travel up to 40%

Education

Bachelor’s Degree

Advanced Degree

Tools

LEAN/Continuous Improvement

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.Implements centrally defined and defines own strategies and guidelines for Service Operations, exerts governance over and takes responsibility for own service unit (technically and/or commercially).Position OverviewResponsible for ensuring an exceptional customer experience for all ES Value Partnerships in the US. In this role you will develop and lead a team of Engagement Managers directly focused on managing the Enterprise Services contract deliverables to an outstanding level of customer satisfaction while meeting/exceeding all internal business targets, including growth and revenue.This role ensures delivery of best-in-class medical equipment and associated services to provide a fully integrated solution, within a framework of collaboration, innovation, and performance transformation, to our Value Partnership customers.You will be responsible for:You will cultivate a high performing Engagement Management team that consistently delivers results, develops future leaders, and demonstrates the executive presence, business acumen, and influence necessary to serve as trusted advisors to customers and senior stakeholders.You will coordinate the seamless transition of all new Value Partnerships from the sales team to the operations team.You will drive the creation of new performance innovation opportunities enhancing internal and external business partner opportunities.You will establish processes to track progress, provide communication transparency, and problem solve to ensure that all internal Value Partnership business targets are met.You will collaborate effectively with NAM and HQ leadership, and all internal, cross-functional teams to meet position responsibilities.You will communicate effectively to ES leadership maintaining an open dialog and transparency on all Value Partner customers and associated deliverables. Prepare and present all required reviews and communications.You will positively impact ES P&L costs and margin through optimization of cost structures and productivity measures.Required skills to have for success in this role:Bachelor’s Degree required, Advanced Degree preferred, in a related business, healthcare, or management related fieldMinimum 8-10 years of combined leadership experience in a healthcare or related setting working with multiple stakeholdersExperience developing high performing teams with track record of meeting targetsWorking knowledge of current trends in healthcare, healthcare economics, technology enablementProfessional oral and written presentation skills in the customer environmentEngagement management, project/program management and/or process improvement experience with a LEAN/Continuous Improvement background preferredWilling to travel up to 40%Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.To find out more about Siemens Healthineers businesses, please visit our company page here.The base pay range for this position is:$189,950 - $261,184Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here.Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [e-mail]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.