Enterprise Service Desk Specialist Senior

Kaztronix LLC; Boise (ID); On-site; USD 42,000 - 60,000; Full time

Job summary

Kaztronix LLC in Boise, Idaho is seeking an IT Service Desk Technician to support the Enterprise Service Desk, respond to incidents, and help users resolve technical issues. You will execute scripts, answer calls, and manage tickets in the ticketing system.

Candidates should have at least two years of IT service desk experience and one year using remote desk takeover tools. A formal ITIL/HDI/COBIT-style certification is required to join our team.

Qualifications

• Two years of IT service desk or IT customer service experience.
• One year of experience using remote desk takeover tools.
• Certification in a process-based platform (ITIL, HDI, COBIT, Lean Six Sigma, etc.).

Responsibilities

• Conduct operations in support of the Enterprise Service Desk.
• Execute scripts and answer calls.
• Troubleshoot, resolve, and/or escalate technical issues.
• Open and close tickets.
• Correlate events and incidents for IT services management.

Skills

IT customer service

Ticketing system

Education

ITIL certification

Tools

Remote desk takeover tools

Job description

Conduct operations in support of the Enterprise Service Desk. Execute scripts and answer calls. Troubleshoot, resolve, and/or escape technical issues. Open and close tickets. Correlate events and incidents for management of Information Technology (IT) Services.

Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.

Experience meeting service level goals and targets. Must possess a certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc.

Kaztronix is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, age, religion, disability, veteran status or any other consideration made unlawful by federal, state or local laws.

In addition, all human resource actions in such areas as compensation, employee benefits, transfers, layoffs, training and development are to be administered objectively, without regard to race, color, religion, age, sex, national origin, disability, veteran status or any other consideration made unlawful by federal, state or local laws.

By applying to the position, you acknowledge that your information will be used by Kaztronix in processing your application.