Enterprise Senior Product Manager

C.H. Robinson Worldwide; Northern (KY); Hybrid; USD 113,000 - 254,000; Full time

Benefits offered by this job

Medical plans

Fertility benefits

Flexible Spending Accounts

Health Savings Account

Dental and Vision

Life Insurance

Disability insurance

Paid holidays

Floating holidays

Job summary

C.H. Robinson Worldwide is seeking a Senior Product Manager for Documents and Customs Services in the Global Forwarding division.

This role emphasizes data-driven improvements to user experience, productivity, and risk management, collaborating with software engineers, designers, product colleagues, and leaders to deliver impactful solutions. The position requires 6+ years in product management, a Bachelor’s (or equivalent) and a strong analytical mindset, with the role based in MN, IL, or

Qualifications

• 6+ years of experience in product management in a cross-functional enterprise environment.
• Bachelor’s degree or equivalent work experience and high school diploma/GED.
• 3+ years of digital marketplace dynamics/mechanics experience in a product or data science capacity.
• Master’s degree in Business Administration/Management, Finance, Economics, Marketing, MIS, Mathematics, Engineering, Analytics/Data Science.

Responsibilities

• Define a roadmap of strategies and products to drive growth and support customers.
• Partner with Pricing, Product, Data Science and Technical teams to deliver complete solutions that support business needs.
• Conduct sophisticated quantitative, qualitative, business, customer, and strategic research and analysis to identify, test/validate, develop, and implement marketplace growth programs.
• Manage projects from start to finish, including stakeholder management and communication of results, insights and recommendations.
• Develop and maintain pricing intelligence, enabling data-driven decision making by senior leaders.
• Define requirements, metrics analysis and partner with engineering counterparts on development, testing, and launching efforts.
• Minimize wasted technology investment by testing/validating hypotheses behind proposed investments, and by auditing and improving existing investments.
• Manage tradeoffs and evaluate new ideas and opportunities with stakeholders, driving to alignment while maintaining a clear focus on overarching business priorities.
• Navigate an ambiguous environment, from a strategic and tactical perspective, where the product management function is still maturing.
• Mentor other Product Managers, help shape our culture, introduce best practice, and bring knowledge to the team.

Skills

Product management

Quantitative analysis

Qualitative analysis

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Master’s degree (MBA/Finance/Economics/DS etc.)

Job description

Senior Product Manager – Documents and Customs Services

C.H. Robinson is seeking a Senior Product Manager to focus on our Documents and Customs services, which are core capabilities and service lines of our Global Forwarding division. Our Lean AI culture focuses on outcomes and data-driven methods to generate high value at an accelerated pace. We work alongside our business users and senior leadership to build better processes and technology solutions. You will drive improvements to internal and external user experience, productivity, and levels of risk. This role's decisions will be shaped by curiosity and rigorous analysis and research – both qualitative and quantitative. Senior Product Managers at CH Robinson are expected to consider analytical insights, direct customer feedback, technical implications, and our overarching business strategy to form and execute on the plan for your product. This role will collaborate with software engineers, designers, other product managers, marketers, analysts, and business leaders on high-visibility projects. Senior Product Managers will be the voice of the user/stakeholder for their products, setting problem-solving priorities, derisking development, and validating impact with targeted users/stakeholders.

This role can be based only in MN, IL Or Kansas City.

Responsibilities

• Define a roadmap of strategies and products, to drive growth and support our customers
• Partner with other Pricing, Product, Data Science and Technical teams to deliver complete solutions that support business needs
• Conduct sophisticated quantitative, qualitative, business, customer, and strategic research and analysis to identify, test/validate, develop, and implement marketplace growth programs
• Manage projects from start to finish, including stakeholder management and communication of results, insights and recommendations
• Develop and maintain pricing intelligence, enabling data-driven decision making by senior leaders
• Define requirements, metrics analysis and partner with engineering counterparts on development, testing, and launching efforts
• Minimize wasted technology investment by testing/validating hypotheses behind proposed investments, and by auditing and improving existing investments
• Manage tradeoffs and evaluate new ideas and opportunities with stakeholders, driving to alignment while maintaining a clear focus on overarching business priorities
• Navigate an ambiguous environment, from a strategic and tactical perspective, where the product management function is still maturing
• Mentor other Product Managers, help shape our culture, introduce best practice, and bring knowledge to the team

Values a diverse and inclusive work environment

A learning and growth mindset that is open to giving and receiving feedback and coaching others to do the same.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly.

Compensation Range $113,000.00 - $254,200.00 The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Required Qualifications

• 6+ years of experience in product management experience, conducting strategic quantitative and/or qualitative analysis to inform technology/operations investments/changes in a cross-functional enterprise environment
• Bachelor’s degree or equivalent work experience and high school diploma/GED

Preferred Qualifications

• 3 years or more of digital marketplace dynamics/mechanics experience in a product or data science capacity
• Master’s degree Business Administration/Management, Finance, Economics, Marketing, Management Information Systems, Mathematics, Engineering, Analytics/Data Science

Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer.

We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace.

We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities.

We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\\Disabled\\Veteran

Benefits Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps.
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.