Enterprise Sales Engineer, San Francisco

Graphon AI Inc.; San Francisco (CA); On-site; USD 250,000 - 325,000; Full time

Benefits offered by this job

Meaningful equity

Job summary

Graphon Labs is hiring its Enterprise Sales Engineer: the technical partner who earns a customer's trust before the sale and makes sure they realize value after it. You'll own the technical side of every deal, from the first demo through a live deployment, working alongside our Account Executives, our Head of Sales, the founders and our engineering team.

This role is for a proven solutions engineer who wants what most careers never offer, a breakthrough product, enterprise scale deals, the

Qualifications

• 5+ years in solutions engineering, sales engineering, solutions architecture or forward deployed engineering at an enterprise software or AI company, with a track record of winning technical evaluations.
• Hands on with AI like you've built applications using LLMs and retrieval systems (RAG, vector and hybrid search).
• Experience evaluating AI systems and defending results to technical audiences.

Responsibilities

• Partner with Account Executives from first meeting to close, leading technical discovery and answering hard questions in real time
• Build custom demos on each customer's documents, images, video and audio, showing them their own data
• Design and run proofs of concept tied to clear business success criteria
• Run evaluations against customers' RAG and vector search pipelines and explain the evaluation method
• Win over technical teams and earn their respect technically
• Lead security reviews and vendor questionnaires, and explain our deployment model to IT and InfoSec teams
• Guide customers through integration, onboarding and deployment until measurable value is realized
• Bring learnings back to product and engineering to shape future builds
• Build the demo library, evaluation and POC framework, and onboarding playbook

Skills

Solutions engineering

Enterprise software

AI systems

Cloud environments

Field travel

Demo development

Tools

AWS

GCP

Azure

Job description

Graphon Labs is building the multimodal memory layer to enable easy search and analysis of documents, images, video, and audio. We do this by using our proprietary technology to automatically build a graph over your data that extracts out the key structure needed to deliver fast and accurate searches at inference time. Using graph analysis techniques based on the study of graphons , our system creates nodes and edges at a more abstract and powerful level of understanding to help link related information.

Graphon works wherever critical knowledge lives in video, images, documents and audio:

• Field technicians diagnose and fix complex equipment, from commercial trucks to HVAC systems, faster
• Frontline workers across manufacturing plants, food production lines, warehouses and service centers get trained in hours instead of weeks
• Gaming companies find the best moments across thousands of hours of gameplay footage and turn them into shareable clips automatically
• NASCAR, Formula 1 and other race teams connect onboard video, team radio and race data to see what separates a winning lap from a losing one, fast enough to act on it
• Production studios search entire footage libraries by what's on screen and what's said, finding a specific scene, shot or line in seconds

The Team

We are a lean and experienced team that values ownership, pragmatism, and technical excellence. We have raised significant capital from top-tier VCs and strategic funds to scale this new paradigm.

• Arbaaz Khan, CEO: ex-Amazon; PhD in Robotics and ML.
• Clark Zhang, CTO: ex-Meta; PhD in Robotics and ML.
• Deepak Mishra, COO: ex-VC; 10+ years of Enterprise Technology experience.

About the Role

Graphon is hiring its Enterprise Sales Engineer: the technical partner who earns a customer's trust before the sale and makes sure they realize value after it. You'll own the technical side of every deal, from the first demo through a live deployment, working alongside our Account Executives, our Head of Sales, the founders and our engineering team. This role is for a proven solutions engineer who wants what most careers never offer, a breakthrough product, enterprise scale deals, the chance to build the technical sales function from the ground up, and a seat at the table while the company is being built.

You will:

• Partner with Account Executives from first meeting to close, leading technical discovery and answering hard questions in real time
• Build custom demos on each customer's own documents, images, video and audio, showing them their own data in a way they've never seen it
• Design and run focused proofs of concept tied to clear business success criteria
• Run rigorous evaluations against customers' existing RAG and vector search pipelines, and explain why the evaluation method matters as much as the score
• Win over the technical teams who built the systems we are replacing/augmenting, earning their respect technically
• Lead security reviews and vendor questionnaires, and explain our managed deployment model with confidence to IT and InfoSec teams
• Guide customers through integration, onboarding and deployment until they realize measurable value like faster repairs, faster training, expert knowledge captured, better decisions
• Bring what you learn in the field back to product and engineering to shape what we build next
• Build the demo library, evaluation and POC framework, and onboarding playbook that every future Solutions Engineer will use

About you:

• 5+ years in solutions engineering, sales engineering, solutions architecture or forward deployed engineering at an enterprise software or AI company, with a track record of winning technical evaluations
• Hands on with AI like you've built applications using LLMs and retrieval systems (RAG, vector and hybrid search), and you can get a working demo running on messy, real world data quickly
• You know how to evaluate AI systems (LLM-as-judge, retrieval metrics, the limits of semantic-similarity scoring) and can defend results in front of a skeptical technical audience
• Proven at taking enterprise customers from proof of concept to production deployment
• Comfortable with modern cloud environments (AWS, GCP, Azure), APIs, data integrations, and enterprise security and compliance conversations
• Equally credible with a field technician, an AI team and a CIO
• Experienced partnering with sellers in a structured sales process
• High agency: you spot problems before anyone asks and solve them without waiting for a process
• Willingness to travel 25% - 50%

The OTE range for this role is $250,000 - $325,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

• Meaningful equity with the opportunity to own a real stake in a category defining company

Graphon is an equal opportunity employer. We welcome applicants of every background and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic.